Which has better reviews, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Mitel® MiVoice Integration for Salesforce R2?

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics has the higher average rating (4.8★ from 217 reviews) compared to Mitel® MiVoice Integration for Salesforce R2 (2.5★ from 13 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Mitel® MiVoice Integration for Salesforce R2?

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics holds the higher average rating (4.8★ vs 2.5★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Mitel® MiVoice Integration for Salesforce R2?

Both apps are one-click installs from the Salesforce AppExchange. CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics has the deeper published review base (217 vs 13), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics typically suits early-stage and growth-mode teams based on its published review base (217 reviews). Mitel® MiVoice Integration for Salesforce R2 typically suits early-stage and growth-mode teams based on its published review base (13 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics and Mitel® MiVoice Integration for Salesforce R2?

Migration support varies by app and category. CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics and Mitel® MiVoice Integration for Salesforce R2 both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Mitel® MiVoice Integration for Salesforce R2" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

CloudCall for vs Mitel® MiVoice — Salesforce

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics vs Mitel® MiVoice Integration for Salesforce R2

Side-by-side comparison · 24 data points

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

4.8·217reviews

CloudCall o1 is an enterprise-grade Unified Communications solution designed for Salesforce. It delivers a seamless, consistent user experience across desktop, mobile, and web platforms, unifying your communication tools into one powerful solution.

salesforcepaid

Change

1. Listing metadata

Field-level data

	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics	Mitel® MiVoice Integration for Salesforce R2
Tagline	“CloudCall o1 is an enterprise-grade Unified Communications solution designed for Salesforce. It delivers a seamless, consistent user experience across desktop, mobile, and web platforms, unifying your communication tools into one powerful solution.”248 chars	“MiVoice Integration for Salesforce offers users communications features of Mitel’s MiVoice Business and MiContact Center, including inbound, outbound, and in-call capabilities, all fully embedded and integrated within the browser-based Salesforce window.”254 chars
Description	1103 / 2000 chars55% used	1170 / 2000 chars59% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	CloudCall	Mitel Networks Corporation

At a glance

8 metrics · auto-computed

Feature comparison between CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics and Mitel® MiVoice Integration for Salesforce R2
Metric	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics	Mitel® MiVoice Integration for Salesforce R2
Rating	★ 4.8 ★	2.5 ★
Total reviews	★ 217	13
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	3 tiers	—
Listed features	3	3
Languages	1 supported	1 supported
Listed since	Jul 2013	Apr 2014

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics is the stronger choice for most Salesforce AppExchange admins — 4.8★ vs Mitel® MiVoice Integration for Salesforce R2's 2.5★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Mitel® MiVoice Integration for Salesforce R2 offers a free tier (free) while CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics has the larger user base (217 reviews vs 13), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Mitel® MiVoice Integration for Salesforce R2's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics; mid-market and enterprise admins with specific feature requirements should evaluate both — Mitel® MiVoice Integration for Salesforce R2's 13-review base may include the workflow context that matches your specific use case better than CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics audit • Mitel® MiVoice Integration for Salesforce R2 audit

Listed	July 19, 2013	April 30, 2014

Last updated	—	—

Keyword	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics	Mitel® MiVoice Integration for Salesforce R2
call	#12	#8

6. App details

Long-form description · keyword frequency

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

Seamless Salesforce Integration Ditch manual entry. CloudCall o1 connects your phone system to Salesforce, logging calls, syncing notes, and capturing key data — so your team can focus on relationships, not admin. Unmatched Call Quality Built on a hyperscale cloud network for enterprise-grade uptime and performance. Experience consistently clear calls with zero disruption — no matter your size or scale. Work Anywhere CloudCall’s mobile app keeps CRM records accurate and complete on the go — reducing admin work and boosting visibility. Key Features: >> AI Call Summaries: Accurate, actionable recaps in CloudCall Workspace. CRM sync coming soon. >> Power Dialer + VM Drop: High-efficiency outbound calling with pre-recorded voicemails. >> Screen Pop: Auto-launches the right record at the moment of the call. >> Call Logging: Auto-capture call and SMS activity and notes inside Salesforce. >> Mobile App: Log calls and stay CRM-compliant anywhere. >> Secure Data Sync: Encrypted, real-time updates across all devices. Request a Demo here to see it in action! https://cloudcall.com/book-a-demo/

Top keywords

call5×3.18%
cloudcall4×2.55%
calls3×1.91%
salesforce3×1.91%
accurate2×1.27%
admin2×1.27%
anywhere2×1.27%
crm2×1.27%
data2×1.27%
key2×1.27%
logging2×1.27%
mobile2×1.27%

Mitel® MiVoice Integration for Salesforce R2

To make calls, users search for a name or number, and selects one of the matching results; or select an entry from their favorites list or the missed, incoming or outgoing call history list; or simply select the click-to-dial phone icon next to any phone number in Salesforce. During a call, users search for contacts and bring them into the conversation using conference or transfer, or bring up a dial pad to enter IVR digits. They can create a subject description for the call and type free-form notes or select from preconfigured frequently-used phrases that are saved with the call details in the Contact activity history. For inbound calls, the MiVoice sidebar flashes with the caller details, but allows the user to continue working on their current Salesforce activity while deciding whether to answer the call. After the call is answered, the full Salesforce contact record is popped, assuming a matching record was found. MiVoice Integration for Salesforce requires Mitel Open Integration Gateway software version 3.0 and licensing. MiContact Center software required to enable MiContact Center integration features. Contact your Mitel reseller for details.

Top keywords

call6×3.24%
salesforce4×2.16%
contact3×1.62%
details3×1.62%
integration3×1.62%
select3×1.62%
activity2×1.08%
bring2×1.08%

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics vs Mitel® MiVoice Integration for Salesforce R2

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

1. Listing metadata

Mitel® MiVoice Integration for Salesforce R2

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Mitel® MiVoice Integration for Salesforce R2 cheaper?

Which has better reviews, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Mitel® MiVoice Integration for Salesforce R2?

Should I choose CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Mitel® MiVoice Integration for Salesforce R2?

Which is faster to set up, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Mitel® MiVoice Integration for Salesforce R2?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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