Side-by-side comparison · 24 data points
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
| Tidio ‑ Live Chat & AI Chatbot | Zigpoll Customer Surveys | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
| Metric | Tidio ‑ Live Chat & AI Chatbot | Zigpoll Customer Surveys |
|---|---|---|
| Rating | 4.7 ★ | ★ 5.0 ★ |
| Total reviews | ★ 1.3k | 530 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | 2 | ★ 3 |
| Review velocity (30d) | ★ 28 new | 13 new |
| Languages | 6 supported | 1 supported |
| Listed since | Jul 2014 | Apr 2019 |
Zigpoll Customer Surveys edges out Tidio ‑ Live Chat & AI Chatbot on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Tidio ‑ Live Chat & AI Chatbot at Free plan available, Zigpoll Customer Surveys at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Tidio ‑ Live Chat & AI Chatbot has the larger user base (1,285 reviews vs 530), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Zigpoll Customer Surveys's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Zigpoll Customer Surveys; mid-market and enterprise merchants with specific feature requirements should evaluate both — Tidio ‑ Live Chat & AI Chatbot's 1,285-review base may include the workflow context that matches your specific use case better than Zigpoll Customer Surveys's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Tidio ‑ Live Chat & AI Chatbot audit • Zigpoll Customer Surveys audit
| Listed |
|---|
| Last updated | — | — |
|---|
| Keyword | Tidio ‑ Live Chat & AI Chatbot | Zigpoll Customer Surveys |
|---|---|---|
| customer engagement chatbot | #25 | #11 |
| customer service chatbot | #31 | #12 |
| customer support chatbot | #35 | #15 |
| survey | #100 | #1 |
| ai customer service | #207 | #27 |
No tracked changes.
| Signal | Tidio ‑ Live Chat & AI Chatbot | Zigpoll Customer Surveys |
|---|---|---|
| Average rating | 4.7 ★ (1.3k) | 5.0 ★ (530) |
| Rating distribution | 585% 48% 31% 22% 14% | 598% 41% 30% 20% 10% |
| Reviews · last 7 days | +9 | +4 |
| Reviews · last 30 days | +28 | +13 |
| Reviews · last 90 days | +113 | +46 |
Both Tidio ‑ Live Chat & AI Chatbot and Zigpoll Customer Surveys offer paid plans only. Tidio ‑ Live Chat & AI Chatbot starts at Free plan available; Zigpoll Customer Surveys starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Zigpoll Customer Surveys has the higher average rating (5.0★ from 530 reviews) compared to Tidio ‑ Live Chat & AI Chatbot (4.7★ from 1,285 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Tidio ‑ Live Chat & AI Chatbot fits better if you prioritize broader integrations; Zigpoll Customer Surveys is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Tidio ‑ Live Chat & AI Chatbot has more onboarding documentation maturity (1,285 reviews vs 530), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Tidio ‑ Live Chat & AI Chatbot typically suits early-stage and growth-mode stores based on its review-base composition (1,285 reviews). Zigpoll Customer Surveys aligns more with early-stage and growth-mode stores (530 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Very effective in live chat support and lead capture
Great for handling customer support if you run 1 brand with multiple channels
Great app. Especially the AI part. It handles different languages and successfully converts sales.
It's an amazing and essential tool for managing my store. It's actually been the best way to connect with my customers and keep track of my relationships and interactions with everyone—especially potential customers. If you want to connect effectively, TIDIO is the solution!
Zigpoll helps us easily collect feedback from our customers. The survey builder is flexible, easy to use, and the insights help us better understand our customers and improve their experience. The support team has also been responsive and helpful whenever we've had questions or needed assistance.
Migration support varies by app and category. Tidio ‑ Live Chat & AI Chatbot and Zigpoll Customer Surveys both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Zigpoll Customer Surveys" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
great app and customer service plus is very easy to use once integrated into claude especially and if any issues customer service answer within 24 hours and even fix it for you
This app has exactly what my company needed for a post-purchase questionnaire. There was functionality I needed, so I contacted support and they were able to add it in under a week. Great customer service and great app.
great survey app
