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1. Listing metadata
Field-level data| Tidio | Zigpoll Customer Surveys | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Developer | ||
| Listed |
| Tidio | Zigpoll Customer Surveys | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Post-purchase, NPS, on-site, email & SMS surveys. AI insights reveal what actually drives sales.
| Metric | Tidio: AI Chatbot & Live Chat | Zigpoll Customer Surveys |
|---|---|---|
| Rating | 4.8 ★ | ★ 5.0 ★ |
| Total reviews | ★ 1.3k | 548 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | 2 | ★ 4 |
| Review velocity (30d) | ★ 16 new | 11 new |
| Languages | 6 supported | 1 supported |
| Listed since | Jul 2014 | Apr 2019 |
Zigpoll Customer Surveys edges out Tidio: AI Chatbot & Live Chat on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: Tidio: AI Chatbot & Live Chat at Free plan available, Zigpoll Customer Surveys at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Tidio: AI Chatbot & Live Chat has the larger user base (1,338 reviews vs 548), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Zigpoll Customer Surveys's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Zigpoll Customer Surveys; mid-market and enterprise merchants with specific feature requirements should evaluate both — Tidio: AI Chatbot & Live Chat's 1,338-review base may include the workflow context that matches your specific use case better than Zigpoll Customer Surveys's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Tidio: AI Chatbot & Live Chat audit • Zigpoll Customer Surveys audit
| Last updated | — | — |
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| Keyword | Tidio | Zigpoll Customer Surveys |
|---|---|---|
| customer engagement chatbot | #34 | #10 |
| customer service chatbot | #43 | #15 |
| customer support chatbot | #46 | #18 |
| survey | #128 | #1 |
| customer service ai | #232 | #12 |
| Signal | Tidio | Zigpoll Customer Surveys |
|---|---|---|
| Average rating | 4.8 ★ (1.3k) | 5.0 ★ (548) |
| Rating distribution | 586% 48% 31% 22% 14% | 598% 41% 30% 20% 10% |
| Reviews · last 7 days | +4 | +4 |
| Reviews · last 30 days | +16 | +11 |
| Reviews · last 90 days | +80 | +36 |
Both Tidio: AI Chatbot & Live Chat and Zigpoll Customer Surveys offer paid plans only. Tidio: AI Chatbot & Live Chat starts at Free plan available; Zigpoll Customer Surveys starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Zigpoll Customer Surveys has the higher average rating (5.0★ from 548 reviews) compared to Tidio: AI Chatbot & Live Chat (4.8★ from 1,338 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Zigpoll Customer Surveys holds the higher average rating (5.0★ vs 4.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Tidio: AI Chatbot & Live Chat has the deeper published review base (1,338 vs 548), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Tidio: AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (1,338 reviews). Zigpoll Customer Surveys typically suits early-stage and growth-mode teams based on its published review base (548 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
happy to use Tidio, the settings there is clear and love the ai functions
Helps out a lot with building new clients.
Todo muy bien
Easy Setup and runs smoothly. No problems here.
So far I love Tidio. as of now I am rating them at 4 stars. but those are not based on performance. I am rating a 4 stars because I just got it and I'm still trying to figure everything out.
Jason responds super fast; the app is very useful and lets you collect a huge amount of data. It's the best one on the market—I highly recommend it. It's the only one on the market that offers multilingual support.
Migration support varies by app and category. Tidio: AI Chatbot & Live Chat and Zigpoll Customer Surveys both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Zigpoll Customer Surveys" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
Great survey app - extensive and thorough. I use Zigpoll for one big survey this past month to get insight into moving my product line forward and it really paid off. My customers sailed through it and answered every question. Easy to set up. Easy to get the results. I had one little misunderstanding at the end which w
Pretty straightforward to use, functionality we need is all there. Good reporting tools. The Zigpoll app is flexible and works well. Developer quick to respond and help with any questions.
