Kustomer vs Tidio

Kustomer edges out Tidio: AI Chatbot & Live Chat on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.

Pricing entry tiers: Kustomer at Free to install, Tidio: AI Chatbot & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Tidio: AI Chatbot & Live Chat has the larger user base (1,340 reviews vs 24), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Kustomer's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Recommended by size: small/early-stage merchants who need fast install and low risk should default to Kustomer; mid-market and enterprise merchants with specific feature requirements should evaluate both — Tidio: AI Chatbot & Live Chat's 1,340-review base may include the workflow context that matches your specific use case better than Kustomer's broader-but-shallower coverage.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is Kustomer or Tidio: AI Chatbot & Live Chat cheaper?

Both Kustomer and Tidio: AI Chatbot & Live Chat offer paid plans only. Kustomer starts at Free to install; Tidio: AI Chatbot & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Kustomer or Tidio: AI Chatbot & Live Chat?

Kustomer has the higher average rating (5.0★ from 24 reviews) compared to Tidio: AI Chatbot & Live Chat (4.8★ from 1,340 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Kustomer or Tidio: AI Chatbot & Live Chat?

Kustomer holds the higher average rating (5.0★ vs 4.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Kustomer or Tidio: AI Chatbot & Live Chat?

Both apps are one-click installs from the Shopify App Store. Tidio: AI Chatbot & Live Chat has the deeper published review base (1,340 vs 24), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Shopify App Store merchants?

Kustomer typically suits early-stage and growth-mode teams based on its published review base (24 reviews). Tidio: AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (1,340 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Kustomer and Tidio: AI Chatbot & Live Chat?

Migration support varies by app and category. Kustomer and Tidio: AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Kustomer" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.