Side-by-side comparison · 24 data points·26% similar
Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
| Shopify Inbox | Tidio ‑ Live Chat & AI Chatbot | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| Metric | Shopify Inbox | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| Rating | 4.7 ★ | ★ 4.8 ★ |
| Total reviews | ★ 5.5k | 1.3k |
| Free plan | Yes | Yes |
| Pricing | Free | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | — | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | ★ 3 | 2 |
| Review velocity (30d) | ★ 82 new | 32 new |
| Languages | 21 supported | 6 supported |
| Listed since | Aug 2019 | Jul 2014 |
Shopify Inbox and Tidio ‑ Live Chat & AI Chatbot are evenly matched on rating (4.7★ vs 4.8★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Shopify Inbox at Free, Tidio ‑ Live Chat & AI Chatbot at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Shopify Inbox has the larger user base (5,450 reviews vs 1,275), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Tidio ‑ Live Chat & AI Chatbot's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Shopify Inbox audit • Tidio ‑ Live Chat & AI Chatbot audit
| Listed |
|---|
| Last updated | — | — |
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| Keyword | Shopify Inbox | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| chat | #2 | #3 |
| inbox | #1 | #7 |
| email chat | #3 | #9 |
| live chat | #11 | #2 |
| customer support | #10 | #5 |
| Signal | Shopify Inbox | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| Average rating | 4.7 ★ (5.5k) | 4.8 ★ (1.3k) |
| Rating distribution | 584% 49% 33% 21% 13% | 585% 48% 31% 22% 14% |
| Reviews · last 7 days | +21 | +9 |
| Reviews · last 30 days | +82 | +32 |
| Reviews · last 90 days | +263 | +113 |
Both Shopify Inbox and Tidio ‑ Live Chat & AI Chatbot offer paid plans only. Shopify Inbox starts at Free; Tidio ‑ Live Chat & AI Chatbot starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Shopify Inbox (4.7★, 5,450 reviews) and Tidio ‑ Live Chat & AI Chatbot (4.8★, 1,275 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Shopify Inbox fits better if you prioritize broader integrations; Tidio ‑ Live Chat & AI Chatbot is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Shopify Inbox has more onboarding documentation maturity (5,450 reviews vs 1,275), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Shopify Inbox typically suits established stores with steady traffic based on its review-base composition (5,450 reviews). Tidio ‑ Live Chat & AI Chatbot aligns more with early-stage and growth-mode stores (1,275 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
I love this build in shopify massager I bean using it a lot and customers are also very active on using this this very fijn to use with the ai that makes suggestions for me to replay as massage form me it verry smooth and easy to use.
Unfortunately a complete downgrade since the new update. Customers are not asked for their email so we cant stay in contact anymore. If youre using the login tool people have to verify by 2fa. This was our main sales funnel & is now complete useless.
the app is screwing up and not identifying visitors with questions. this is a recent flaw and they push back saying its us who changed - we touched NOTHING!
Will the previous widget style be restored? It used to be larger, more noticeable, and had bigger buttons. The current version is much smaller and is almost invisible to customers.
So far Tidio is meeting our expectations...
Migration support varies by app and category. Shopify Inbox and Tidio ‑ Live Chat & AI Chatbot both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Tidio ‑ Live Chat & AI Chatbot" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
seems to be working well. too early to tell completely
it's really usefull
I run Tidio on several Shopify stores and the AI Chatbot converts customers without needing real agents. It makes small mistakes sometimes but these can be remedied by adding correct knowledge.
makkelijk instelbaar en te gebruiken
