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1. Listing metadata
Field-level data| Gravio | Tidio ‑ Live Chat & AI Chatbot | |
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| Gravio | Tidio ‑ Live Chat & AI Chatbot | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
| Metric | Gravio: AI Chatbot & Live Chat | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.7 ★ |
| Total reviews | 9 | ★ 1.3k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 2 |
| Review velocity (30d) | — | 30 new |
| Languages | 1 supported | 6 supported |
| Listed since | Oct 2025 | Jul 2014 |
Gravio: AI Chatbot & Live Chat edges out Tidio ‑ Live Chat & AI Chatbot on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Gravio: AI Chatbot & Live Chat at Free plan available, Tidio ‑ Live Chat & AI Chatbot at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Tidio ‑ Live Chat & AI Chatbot has the larger user base (1,285 reviews vs 9), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Gravio: AI Chatbot & Live Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Gravio: AI Chatbot & Live Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — Tidio ‑ Live Chat & AI Chatbot's 1,285-review base may include the workflow context that matches your specific use case better than Gravio: AI Chatbot & Live Chat's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Gravio: AI Chatbot & Live Chat audit • Tidio ‑ Live Chat & AI Chatbot audit
| Last updated | — | — |
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| Keyword | Gravio | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| ai live chat | #20 | #14 |
| help desk | #31 | #12 |
| live chat | #46 | #2 |
| help desk software | #62 | #1 |
| ai chatbot | #64 | #3 |
Not featured in any section recently.
No tracked changes.
| Signal | Gravio | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| Average rating | 5.0 ★ (9) | 4.7 ★ (1.3k) |
| Rating distribution | 5— 4— 3— 2— 1— | 585% 48% 31% 22% 14% |
| Reviews · last 7 days | — | +8 |
| Reviews · last 30 days | — | +30 |
| Reviews · last 90 days | — | +111 |
No reviews yet.
Both Gravio: AI Chatbot & Live Chat and Tidio ‑ Live Chat & AI Chatbot offer paid plans only. Gravio: AI Chatbot & Live Chat starts at Free plan available; Tidio ‑ Live Chat & AI Chatbot starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Gravio: AI Chatbot & Live Chat has the higher average rating (5.0★ from 9 reviews) compared to Tidio ‑ Live Chat & AI Chatbot (4.7★ from 1,285 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Gravio: AI Chatbot & Live Chat fits better if you prioritize rating consistency; Tidio ‑ Live Chat & AI Chatbot is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Tidio ‑ Live Chat & AI Chatbot has more onboarding documentation maturity (1,285 reviews vs 9), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
I appreciate the Tidio app. It makes responding to customer queries much more efficient. I appreciate that I can feed it a ton of background knowledge on the business and website and it synthesizes it for me.
NOT FRIENDLY! TIDIO doesn't allow you to export any of your store's customers' questions and your answers.
Very effective in live chat support and lead capture
Great for handling customer support if you run 1 brand with multiple channels
Gravio: AI Chatbot & Live Chat typically suits early-stage and growth-mode stores based on its review-base composition (9 reviews). Tidio ‑ Live Chat & AI Chatbot aligns more with early-stage and growth-mode stores (1,285 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Gravio: AI Chatbot & Live Chat and Tidio ‑ Live Chat & AI Chatbot both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Gravio: AI Chatbot & Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
