Gravio: AI Chatbot & Live Chat for Shopify App Store
By Gravio
Gravio: AI Chatbot & Live Chat is the #212 ranked chat app on Shopify, with a 5.0 average rating from 9 reviews, with a free plan available, as of July 11, 2026.
Gravio: AI Chatbot & Live Chat is a Shopify App Store app by Gravio, launched October 2025. With a rating of 5.0★ from 9 reviews, it currently ranks #212 in the Chat category.
AppRanks data: Gravio: AI Chatbot & Live Chat ranks #212 in Chat on Shopify App Store, placing it in the top 55% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Gravio: AI Chatbot & Live Chat is a category-leading Shopify app with a limited review volume. It is listed in the Chat category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 9 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Gravio — established developer track record
Cons
- −Limited review base (9) — ratings can shift significantly with new feedback
Looking to switch from Gravio: AI Chatbot & Live Chat?
See Gravio: AI Chatbot & Live Chat's alternatives ranked by audit score, rating, and review velocity.
About Gravio: AI Chatbot & Live Chat
How Gravio: AI Chatbot & Live Chat works
Gravio is an AI-powered Chatbot & Live Chat built for Shopify, designed to automate customer support using your Knowledge Base and internal documentation. The AI learns from FAQs, help center articles, policies, guides, product data, and order information to deliver accurate, context-aware, multilingual responses. Gravio reduces repetitive tickets, improves response speed, and helps merchants scale customer support efficiently without increasing support staff.
Screenshots
Key features
- Knowledge Base–Powered AI Chatbot trained on FAQs and documentation
- Context-Aware Conversations using products, orders, and chat history
- Multilingual AI Support with automatic language detection
- AI + Live Chat Hybrid for seamless human handoff
- Deep Shopify Integration with products, orders, and discounts
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.Differentiator
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.Common
- Chat ButtonsAdd buttons to facilitate quick access to chat support.table-stakes
- Checkout ProcessStreamline the checkout process to enhance customer experience and reduce cart abandonment.Common
- Cross-Sell DiscountsOffer discounts on related products to encourage cross-selling.Common
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.Common
- General DiscountsManage and apply general discounts across products and collections.
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.Common
- EComposerDesign and customize your store with EComposer's intuitive interface.
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.table-stakes
- Helpdesk IntegrationIntegrate helpdesk solutions for improved customer support.Niche
- Knowledge BaseCreate and manage a comprehensive knowledge base for users.Niche
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Product RecommendationsProvide personalized product recommendations to boost sales.table-stakes
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.Common
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- Unlimited Customer SupportProvide unlimited support to your customers without restrictions.Common
Pricing plans
Starter
|
Small19/month
|
Most popular Business59/month
|
Enterprise139/month
|
Category rankings
As of Jul 11, 2026- Chat#212of 388Top 55%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Gravio: AI Chatbot & Live Chat ranks for 40 keywords across Shopify App Store. Here are the top 3:
- Rank #19
- Rank #43
- Rank #61
Competitors & alternatives
Gravio: AI Chatbot & Live Chatdoesn't have curated competitor matchups yet. Other tracked chat apps on Shopify:
Frequently asked questions
What is Gravio: AI Chatbot & Live Chat?
Gravio: AI Chatbot & Live Chat is an app for Shopify. It currently holds a 5.0-star rating from 9 merchant reviews, and it has been listed on the marketplace since 2025. It is listed under the Chat category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Gravio.
Is Gravio: AI Chatbot & Live Chat free?
Gravio: AI Chatbot & Live Chat offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Small, Business, Enterprise unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Gravio: AI Chatbot & Live Chat?
Gravio: AI Chatbot & Live Chat is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat category on Shopify.
Where does Gravio: AI Chatbot & Live Chat rank on Shopify?
Gravio: AI Chatbot & Live Chat currently sits at position #212 in the Chat category on Shopify. That places it in the top 55% of 388 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Gravio: AI Chatbot & Live Chat integrate with?
Gravio: AI Chatbot & Live Chat lists 8 integrations on its Shopify marketplace page. The most prominent are Checkout, Shopify Admin, AI chatbot help desk, AI self-help, documentation, ecomposer, plus 2 additional integrations listed on the marketplace page. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.