Side-by-side comparison · 24 data points
Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
| Chatway Live Chat & AI Chatbot | Moose AI Chatbot & Live Chat | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — |
Turn customer support into a growth engine with an AI chatbot that works while you sleep.
| Metric | Chatway Live Chat & AI Chatbot | Moose AI Chatbot & Live Chat |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | 264 | ★ 476 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 1 |
| Review velocity (30d) | 4 new | ★ 7 new |
| Languages | 1 supported | 1 supported |
| Listed since | Sep 2023 | Aug 2023 |
Chatway Live Chat & AI Chatbot and Moose AI Chatbot & Live Chat are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Chatway Live Chat & AI Chatbot at Free plan available, Moose AI Chatbot & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Moose AI Chatbot & Live Chat has the larger user base (476 reviews vs 264), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Chatway Live Chat & AI Chatbot's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chatway Live Chat & AI Chatbot audit • Moose AI Chatbot & Live Chat audit
| Keyword | Chatway Live Chat & AI Chatbot | Moose AI Chatbot & Live Chat |
|---|---|---|
| inbox | #6 | #2 |
| live chat | #5 | #4 |
| live chat app | #3 | #10 |
| chatbot | #9 | #6 |
| livechat | #12 | #4 |
Not featured in any section recently.
| Signal | Chatway Live Chat & AI Chatbot | Moose AI Chatbot & Live Chat |
|---|---|---|
| Average rating | 4.9 ★ (264) | 5.0 ★ (476) |
| Rating distribution | 596% 42% 30% 21% 11% | 598% 42% 30% 20% 10% |
| Reviews · last 7 days | +0 | +0 |
| Reviews · last 30 days | +4 | +7 |
| Reviews · last 90 days | +15 | +30 |
Both Chatway Live Chat & AI Chatbot and Moose AI Chatbot & Live Chat offer paid plans only. Chatway Live Chat & AI Chatbot starts at Free plan available; Moose AI Chatbot & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Chatway Live Chat & AI Chatbot (4.9★, 264 reviews) and Moose AI Chatbot & Live Chat (5.0★, 476 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Chatway Live Chat & AI Chatbot fits better if you prioritize broader integrations; Moose AI Chatbot & Live Chat is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Moose AI Chatbot & Live Chat has more onboarding documentation maturity (476 reviews vs 264), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
I am very satisfied with this application. It has professional and patient online customer service staff who can provide answers to frequently asked questions（Especially Marvin, who gave me a lot of help.）. In addition, the free version comes with user-friendly features. I highly recommend this app to all sellers.
Have a small new webshop, and needed more personal service and ability to let potential customers know I'm there with a chat bot. ChatWay was installed, and it has a lot of features, and AI driven answers that indexes the webshop and can be given precise instructions. And this is the free version basics, really what I
Expensive for SMEs not a cost effective solution. amazing
really good service
Chatway Live Chat & AI Chatbot typically suits early-stage and growth-mode stores based on its review-base composition (264 reviews). Moose AI Chatbot & Live Chat aligns more with early-stage and growth-mode stores (476 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Chatway Live Chat & AI Chatbot and Moose AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Chatway Live Chat & AI Chatbot" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
Ame is a fabulous rep, always going the extra step to help us find the best solution.
Support helped me to solve my problem with WhatsApp chat , I did not know how and where to add my number , after all it was very simple,but without idications I couldn't make it
Kelly was incredibly helpful and patient! She quickly identified that our "Used for AI Responses" was disabled and walked us through the fix step by step. She also noted our feature request for automatic product sync. 5/5 — thank you Kelly!
Perfect app for our need. Quick support from Maple. Highly recommended if you need a chatbot 24/24 for your customers.
