Side-by-side comparison
Shoppers have questions? AI chatbot & livechat have answers. Need sales support? AI Agent's got it.
An AI assistant trained on your store. Answers questions, suggests products, tracks orders 24/7.
| Metric | Chatty AI Chatbot & Live Chat | Merchant AI: Chatbots & Agents |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | ★ 1.9k | 1 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 |
On the measured data here, Chatty AI Chatbot & Live Chat leads on more dimensions (4 vs 1). Pick Merchant AI if one of the points where it leads is what you need.
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: Chatty AI Chatbot & Live Chat audit • Merchant AI: Chatbots & Agents audit
| Field | Chatty AI Chatbot & Live Chat | Merchant AI |
|---|---|---|
| Tagline | ||
| Listing audit | 95/100 listing audit | 84/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| 5 |
| Featured placements | 4 | — |
|---|
| Languages | 7 supported | 1 supported |
|---|
| Listed since | Jun 2022 | May 2026 |
|---|
| Listed |
|---|
| Keyword | Chatty AI Chatbot & Live Chat | Merchant AI |
|---|---|---|
| ai chatbot | #1 | #181 |
| chatbot | #1 | #226 |
| ai chat | #1 | #240 |
Not featured in any section recently.
No tracked changes.
| Signal | Chatty AI Chatbot & Live Chat | Merchant AI |
|---|---|---|
| Average rating | 4.9 ★ (1.9k) | 5.0 ★ (1) |
Thanks Hazel for all your help :)
Review text isn't collected for this app yet (1 reviews on the marketplace).
Both Chatty AI Chatbot & Live Chat and Merchant AI: Chatbots & Agents offer a free plan. Chatty AI Chatbot & Live Chat lists no paid plan with a published price; Merchant AI: Chatbots & Agents lists no paid plan with a published price. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.
Chatty AI Chatbot & Live Chat (4.9★, 1,876 reviews) and Merchant AI: Chatbots & Agents (5.0★, 1 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
Merchant AI: Chatbots & Agents holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly; Chatty AI Chatbot & Live Chat has more published reviews to read for user-reported install experience (1,876 vs 1).
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: Chatty AI Chatbot & Live Chat has 1,876 published reviews; Merchant AI: Chatbots & Agents has 1 published reviews. Compare plan limits and pricing tiers against your own volume.
Migration support varies by app and category. Chatty AI Chatbot & Live Chat and Merchant AI: Chatbots & Agents both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Merchant AI: Chatbots & Agents" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
None
Very nice and fast response. Hazel helped me a lot in a short while.
Customer service is quick, very helpful, and friendly. Andy, has been especially helpful in working through an issue we had with the service.
Great support and very helpful setup assistance. Hazel was quick to respond, explained everything clearly, and helped get our AI agent working properly. Really appreciated the fast turnaround and friendly service. Thank you!
Andy was great at helping and solving our issue today. Highly recommend this app