Side-by-side comparison · 24 data points
Shoppers have questions? AI chatbot & livechat have answers. Need sales support? AI Agent's got it.
| Chatty AI Chatbot & Live Chat | Horizon AI Chatbot | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
AI chatbot for ecommerce stores that improves product discovery, customer support, and sales.
| Metric | Chatty AI Chatbot & Live Chat | Horizon AI Chatbot |
|---|---|---|
| Rating | 4.9 ★ | — |
| Total reviews | 1.9k | 0 |
| Free plan | ★ Yes | — |
| Pricing | ★ Free plan available | From $5/month |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | ★ 4 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | 4 | — |
| Review velocity (30d) | 24 new | — |
| Languages | 7 supported | 1 supported |
| Listed since | Jun 2022 | May 2026 |
Based on the data on this page, Chatty AI Chatbot & Live Chat is the stronger choice for most Shopify App Store merchants — 4.9★ vs Horizon AI Chatbot's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, Chatty AI Chatbot & Live Chat offers a free tier (Free plan available) while Horizon AI Chatbot starts at From $5/month. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.
Chatty AI Chatbot & Live Chat has the larger user base (1,880 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Horizon AI Chatbot's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Chatty AI Chatbot & Live Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — Horizon AI Chatbot's 0-review base may include the workflow context that matches your specific use case better than Chatty AI Chatbot & Live Chat's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chatty AI Chatbot & Live Chat audit • Horizon AI Chatbot audit
| Listed |
|---|
| Last updated | — | — |
|---|
| Keyword | Chatty AI Chatbot & Live Chat | Horizon AI Chatbot |
|---|---|---|
| chatbox | #5 | #106 |
| ai sales assistant | #78 | #841 |
| chatbot ia | #3 | #1786 |
| ai sales chatbot | #5 | #196 |
| ai chatbot app | #1 | #210 |
Not featured in any section recently.
No tracked changes.
| Signal | Chatty AI Chatbot & Live Chat | Horizon AI Chatbot |
|---|---|---|
| Average rating | 4.9 ★ (1.9k) | — |
| Rating distribution | 596% 43% 30% 20% 11% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +1 | — |
| Reviews · last 30 days | +24 | — |
| Reviews · last 90 days | +113 | — |
Chatty AI Chatbot & Live Chat is the cheaper option — it offers a free plan (Free plan available). Horizon AI Chatbot starts at From $5/month. Both publish their pricing on the Shopify App Store; AppRanks mirrors what's listed on each refresh cycle.
AppRanks cannot separate these two on rating, because neither publishes one. Chatty AI Chatbot & Live Chat does carry the larger published review base (1,880 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Chatty AI Chatbot & Live Chat has the deeper published review base (1,880 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Chatty AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (1,880 reviews). Horizon AI Chatbot typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Chatty AI Chatbot & Live Chat and Horizon AI Chatbot both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Horizon AI Chatbot" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
This app is amazing! I've asked a very curital update in order to implement on my webpage, Ivy and Mark helped me and make an amazing feature(positioning the new client icon on the page) just in 2 DAYs! Thanks to the amazing team!
Quite a robust chatbot. Thank you, Jade and Andy, for all your help with the setup. Jade provided support before handing things over to Andy, who was equally exceptional. The Avada team are genuinely amazing, and their support throughout the process has been outstanding.
Jade was excellent with helping create and deploy the app on my website. I really like the options available to customize the chat box to the company website. I also like the ability to create and customize FAQ page. The communication with the agent was fast and friendly. I would use for assistance again. Thank You.
No reviews yet.
