Side-by-side comparison
AI chatbot and live chat for 24/7 customer support. One AI-powered helpdesk with an AI sales agent.
| Metric | Chatty AI Chatbot & Live Chat | SB: Helpdesk, Live Chat & FAQs |
|---|---|---|
| Rating | ★ 4.9 ★ | 4.6 ★ |
| Total reviews | ★ 1.9k | 318 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free to install |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 |
On the measured data here, Chatty AI Chatbot & Live Chat leads on more dimensions (4 vs 1). Pick SB if one of the points where it leads is what you need.
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: Chatty AI Chatbot & Live Chat audit • SB: Helpdesk, Live Chat & FAQs audit
| Field | Chatty AI Chatbot & Live Chat | SB |
|---|---|---|
| Tagline | ||
| Listing audit | 95/100 listing audit | 89/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| 5 |
| Featured placements | ★ 4 | 2 |
|---|
| Languages | 7 supported | 1 supported |
|---|
| Listed since | Jun 2022 | Dec 2015 |
|---|
| Listed |
|---|
| Keyword | Chatty AI Chatbot & Live Chat | SB |
|---|---|---|
| ai chat | #1 | Not ranked |
| chatbot for sales | #1 | Not ranked |
| livechat | #1 | Not ranked |
| help desk | Not ranked | #10 |
| helpdesk | Not ranked | #11 |
| Signal | Chatty AI Chatbot & Live Chat | SB |
|---|---|---|
| Average rating | 4.9 ★ (1.9k) | 4.6 ★ (318) |
Thanks Hazel for all your help :)
Very nice and fast response. Hazel helped me a lot in a short while.
Customer service is quick, very helpful, and friendly. Andy, has been especially helpful in working through an issue we had with the service.
Great support and very helpful setup assistance. Hazel was quick to respond, explained everything clearly, and helped get our AI agent working properly. Really appreciated the fast turnaround and friendly service. Thank you!
Andy was great at helping and solving our issue today. Highly recommend this app
Review text isn't collected for this app yet (318 reviews on the marketplace).
Both Chatty AI Chatbot & Live Chat and SB: Helpdesk, Live Chat & FAQs offer a free plan. Chatty AI Chatbot & Live Chat lists no paid plan with a published price; SB: Helpdesk, Live Chat & FAQs lists no paid plan with a published price. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.
Chatty AI Chatbot & Live Chat has the higher average rating (4.9★ from 1,882 reviews) compared to SB: Helpdesk, Live Chat & FAQs (4.6★ from 318 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Chatty AI Chatbot & Live Chat holds the higher average rating (4.9★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly; Chatty AI Chatbot & Live Chat has more published reviews to read for user-reported install experience (1,882 vs 318).
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: Chatty AI Chatbot & Live Chat has 1,882 published reviews; SB: Helpdesk, Live Chat & FAQs has 318 published reviews. Compare plan limits and pricing tiers against your own volume.
Migration support varies by app and category. Chatty AI Chatbot & Live Chat and SB: Helpdesk, Live Chat & FAQs both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from SB: Helpdesk, Live Chat & FAQs" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
None