Side-by-side comparison · 24 data points
Shoppers have questions? AI chatbot & livechat have answers. Need sales support? AI Agent's got it.
| Chatty AI Chatbot & Live Chat | SB | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Chatty AI Chatbot & Live Chat | SB: Helpdesk, Live Chat & FAQs |
|---|---|---|
| Rating | ★ 4.9 ★ | 4.6 ★ |
| Total reviews | ★ 1.9k | 317 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free to install |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | ★ 4 | 2 |
| Review velocity (30d) | 26 new | — |
| Languages | 7 supported | 1 supported |
| Listed since | Jun 2022 | Dec 2015 |
Based on the data on this page, Chatty AI Chatbot & Live Chat is the stronger choice for most Shopify App Store merchants — 4.9★ vs SB: Helpdesk, Live Chat & FAQs's 4.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Chatty AI Chatbot & Live Chat at Free plan available, SB: Helpdesk, Live Chat & FAQs at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Chatty AI Chatbot & Live Chat has the larger user base (1,880 reviews vs 317), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. SB: Helpdesk, Live Chat & FAQs's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Chatty AI Chatbot & Live Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — SB: Helpdesk, Live Chat & FAQs's 317-review base may include the workflow context that matches your specific use case better than Chatty AI Chatbot & Live Chat's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chatty AI Chatbot & Live Chat audit • SB: Helpdesk, Live Chat & FAQs audit
| Last updated | — | — |
|---|
| Keyword | Chatty AI Chatbot & Live Chat | SB |
|---|---|---|
| help desk | #3 | #10 |
| live chat helpdesk | #1 | #17 |
| faq pages | #1 | #24 |
| helpdesk | #17 | #91 |
| faq page | #5 | #24 |
| Signal | Chatty AI Chatbot & Live Chat | SB |
|---|---|---|
| Average rating | 4.9 ★ (1.9k) | 4.6 ★ (317) |
| Rating distribution | 596% 43% 30% 20% 11% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +4 | — |
| Reviews · last 30 days | +26 | — |
| Reviews · last 90 days | +119 | — |
Both Chatty AI Chatbot & Live Chat and SB: Helpdesk, Live Chat & FAQs offer paid plans only. Chatty AI Chatbot & Live Chat starts at Free plan available; SB: Helpdesk, Live Chat & FAQs starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Chatty AI Chatbot & Live Chat has the higher average rating (4.9★ from 1,880 reviews) compared to SB: Helpdesk, Live Chat & FAQs (4.6★ from 317 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Chatty AI Chatbot & Live Chat holds the higher average rating (4.9★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Chatty AI Chatbot & Live Chat has the deeper published review base (1,880 vs 317), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Chatty AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (1,880 reviews). SB: Helpdesk, Live Chat & FAQs typically suits early-stage and growth-mode teams based on its published review base (317 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Quite a robust chatbot. Thank you, Jade and Andy, for all your help with the setup. Jade provided support before handing things over to Andy, who was equally exceptional. The Avada team are genuinely amazing, and their support throughout the process has been outstanding.
Jade was excellent with helping create and deploy the app on my website. I really like the options available to customize the chat box to the company website. I also like the ability to create and customize FAQ page. The communication with the agent was fast and friendly. I would use for assistance again. Thank You.
buenisima app, te ayuda a mejorar la conversion.
No reviews yet.
Migration support varies by app and category. Chatty AI Chatbot & Live Chat and SB: Helpdesk, Live Chat & FAQs both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from SB: Helpdesk, Live Chat & FAQs" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
