1. Listing metadata
Field-level data| Chatbase | Tidio ‑ Live Chat & AI Chatbot | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Developer | ||
| Listed |
| Chatbase | Tidio ‑ Live Chat & AI Chatbot | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
| Metric | Chatbase | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| Rating | 4.3 ★ | ★ 4.8 ★ |
| Total reviews | 4 | ★ 1.2k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 3 |
| Review velocity (30d) | — | 29 new |
| Languages | 1 supported | 6 supported |
| Listed since | Jan 2026 | Jul 2014 |
Based on the data on this page, Tidio ‑ Live Chat & AI Chatbot is the stronger choice for most Shopify App Store merchants — 4.8★ vs Chatbase's 4.3★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Chatbase at Free plan available, Tidio ‑ Live Chat & AI Chatbot at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Tidio ‑ Live Chat & AI Chatbot has the larger user base (1,226 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Chatbase's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Tidio ‑ Live Chat & AI Chatbot; mid-market and enterprise merchants with specific feature requirements should evaluate both — Chatbase's 4-review base may include the workflow context that matches your specific use case better than Tidio ‑ Live Chat & AI Chatbot's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chatbase audit • Tidio ‑ Live Chat & AI Chatbot audit
| Last updated | — | — |
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| Keyword | Chatbase | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| chatbot automation | Not ranked | #1 |
| chatbot | Not ranked | #1 |
| help desk software | Not ranked | #1 |
| chatbox | #11 | Not ranked |
| business chatbot | #23 | Not ranked |
Not featured in any section recently.
| Signal | Chatbase | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| Average rating | 4.3 ★ (4) | 4.8 ★ (1.2k) |
| Rating distribution | 5— 4— 3— 2— 1— | 586% 48% 31% 22% 14% |
| Reviews · last 7 days | — | +4 |
| Reviews · last 30 days | — | +29 |
| Reviews · last 90 days | — | +106 |
No reviews yet.
Both Chatbase and Tidio ‑ Live Chat & AI Chatbot offer paid plans only. Chatbase starts at Free plan available; Tidio ‑ Live Chat & AI Chatbot starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Tidio ‑ Live Chat & AI Chatbot has the higher average rating (4.8★ from 1,226 reviews) compared to Chatbase (4.3★ from 4 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Chatbase fits better if you prioritize broader integrations; Tidio ‑ Live Chat & AI Chatbot is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Tidio ‑ Live Chat & AI Chatbot has more onboarding documentation maturity (1,226 reviews vs 4), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Chatbase typically suits early-stage and growth-mode stores based on its review-base composition (4 reviews). Tidio ‑ Live Chat & AI Chatbot aligns more with early-stage and growth-mode stores (1,226 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Tidio ease of setup and customization is excellent. Chatbot is non-intrusive for browsing customers yet ready to provide specific information and products as requested. Top-tier support especially for eCommerce business like ours.
GOOD
Autonomo e in grado di gestire bene le richieste dei clienti.
Sem dúvidas, é uma plataforma diferente de todas que testamos até hoje, e uma das únicas que realmente resolve nosso caso de perguntas frequentes com ótimos acertos nas respostas. Fácil, rápido e objetivo.
Tres bonne appli
Migration support varies by app and category. Chatbase and Tidio ‑ Live Chat & AI Chatbot both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Chatbase" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
