Apizee is the #46 ranked video app on Zendesk, with a free plan available, as of Sep 3, 2026.
Apizee is a Zendesk Marketplace app by Apizee Support.
AppRanks data: Apizee ranks #46 in Video on Zendesk Marketplace, placing it in the top 52% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Apizee is a newly-listed Zendesk app with a limited review volume. It is listed in the Video category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Apizee Support — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Apizee?
See Apizee's alternatives ranked by audit score, rating, and review velocity.
About Apizee
How Apizee works
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Apizee is a remote assistance video chat that enables customer service teams to increase customer satisfaction.
Apizee enhances sales and support performance, allowing for streamlined resolutions, even in intricate scenarios. This platform amplifies human connections, fostering clearer understanding and leading to heightened customer satisfaction.
How does Apizee revolutionize customer service?
Traditional text or phone support can be challenging, particularly when agents need to deeply comprehend the customer's situation.
In tense circumstances, such as emergencies or high frustrations, customers can be so emotionally charged that verbal communication becomes inadequate, leading to subpar customer satisfaction.
Leveraging digital technology can significantly cut operational costs by minimizing physical visits and facilitating remote assistance from the service center.
With Apizee, customer service representatives can:
Achieve clarity and efficiency: Engage with the customer's setting directly, enabling more focused interactions.
Minimize physical visits: Offer remote examinations, assessments, and aid, even in complex scenarios.
Personalize interactions: Through empathy, agents can provide superior customer service, even under high-pressure situations.
Showcase brand identity: Video interactions reflect the brand's visual essence.
Impressive Outcomes Our Clients Experience
97% customer satisfaction for video-assisted support calls.
+15% rise in resolving issues on the first call.
-40% reduction in service calls, replaced by remote assistance.
Use Cases
Customer support: Offer instant remote assistance to customers.
Remote Troubleshooting: Detect and fix issues remotely and avoid truck roll.
Remote Expertise: provide advice or assess damages remotely.
Field Service prep: Prepare technician dispatch and maximize success.
Key Features
User-friendly: No app installation is required. Fully compatible with Zendesk (for agents) and any web browser (for customers).
Seamless Video Integration: Initiate a video call straight from a Zendesk ticket (via SMS or comment).
Versatile Calling Options: Choose between Audio+Video, Audio-only, or Video-only calls.
Camera Flexibility: Switch between front and rear cameras.
Interactive Sharing: Share screens from both agent and customer ends.
High-quality Captures: Take HD snapshots and save them in the Zendesk ticket.
Enhanced Guidance Tools: Zoom, pinpoint, and annotate images to guide customers.
Integrated History: Document all video interactions within the Zendesk ticket history.
Apizee operates on a robust, EU-based software and infrastructure, ensuring the delivery of premium HD video calls.
Screenshots
Category rankings
As of Sep 4, 2026- Video#46of 90Top 52%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Apizee doesn't have curated competitor matchups yet. Other tracked video apps on Zendesk:
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Where Apizee stands in the Video category
Apizee ranks #46 of 90 apps in the Video category, placing it in the top 52% of the listing.
Frequently asked questions
What is Apizee?
Apizee is an app for Zendesk. It is published on Zendesk Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Video category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Apizee Support.
Who uses Apizee?
Apizee is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Video category on Zendesk.
Where does Apizee rank on Zendesk?
Apizee currently sits at position #46 in the Video category on Zendesk. That places it in the top 51% of 90 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.