Route is the #45 ranked it and hr app on Zendesk, with a free plan available, as of Sep 3, 2026.
Route is a Zendesk Marketplace app by Route.
AppRanks data: Route ranks #45 in IT and HR on Zendesk Marketplace, placing it in the top 34% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Route is a newly-listed Zendesk app with a limited review volume. It is listed in the IT and HR category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Route?
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About Route
How Route works
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Route: Revolutionizing the Post-Purchase Experience
Route is at the forefront of enhancing the post-purchase journey, offering unparalleled protection and convenience to both brands and their customers. With a suite of services including licensed shipping insurance, swift issue resolution, comprehensive package tracking, carbon-neutral shipping options, and targeted remarketing strategies, Route is dedicated to elevating brand value while simultaneously diminishing operational costs and significantly enriching the customer experience. This comprehensive approach not only empowers customers with the ability to track all their orders in a single, convenient location but also ensures the safe and timely arrival of their purchases.
Transforming Challenges into Opportunities
Since its inception in 2019, Route has rapidly evolved into a pivotal player within the ecommerce ecosystem, amassing a network of over 13,000 brands and engaging more than 3 million active app users. To date, customers have placed their trust in Route to safeguard nearly 150 million orders. Route excels in converting potential negative incidents, such as lost, stolen, or damaged packages, into opportunities for positive engagement, thereby fostering loyalty and encouraging repeat business.
Seamless Integration with Zendesk
Route's strategic integration with Zendesk redefines customer support dynamics for e-commerce entities, enabling support representatives to seamlessly monitor, address, and initiate claims without ever leaving the Zendesk interface. This integration offers:
Comprehensive Visibility: Instant access to detailed insights regarding each claim, facilitating a deeper understanding of customer issues.
Direct Communication: The ability to effortlessly communicate vital claim information to customers, including status updates, shipping details, and resolution preferences.
Efficient Claim Initiation: The capability to lodge claims for compromised packages directly within Zendesk, linking them back to Route for prompt and automated resolution.
Unified Workflow: A streamlined process that consolidates all Route claim information within the Zendesk platform, enhancing efficiency and coherence.
This integration equips support teams with all the necessary tools and information to effectively resolve customer issues, ensuring a seamless and transparent post-purchase experience that not only meets but exceeds customer expectations.
Screenshots
Category rankings
As of Sep 4, 2026- IT and HR#45of 134Top 34%
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Competitors & alternatives
Route doesn't have curated competitor matchups yet. Other tracked it and hr apps on Zendesk:
Where Route stands in the IT and HR category
Route ranks #45 of 134 apps in the IT and HR category, placing it in the top 34% of the listing.
Frequently asked questions
What is Route?
Route is an app for Zendesk. It is published on Zendesk Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the IT and HR category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Route.
Who uses Route?
Route is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the IT and HR category on Zendesk.
Where does Route rank on Zendesk?
Route currently sits at position #45 in the IT and HR category on Zendesk. That places it in the top 34% of 134 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.