Is Formcrafts or Route cheaper?

Both Formcrafts and Route offer paid plans only. Formcrafts starts at Free to install; Route starts at Free. Compare the per-tier features in the Pricing section above before committing.

Should I choose Formcrafts or Route?

AppRanks cannot separate these two on rating, because neither publishes one. Formcrafts does carry the larger published review base (21 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Formcrafts or Route?

Both apps are one-click installs from the Zendesk Marketplace. Formcrafts has the deeper published review base (21 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Formcrafts typically suits early-stage and growth-mode teams based on its published review base (21 reviews). Route typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Formcrafts and Route?

Migration support varies by app and category. Formcrafts and Route both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Route" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Formcrafts vs Route — Zendesk

Formcrafts vs Route

Name: Formcrafts
Availability: OnlineOnly
Rating: 5 (21 reviews)

Side-by-side comparison · 24 data points

Formcrafts

5.0·21reviews

Create smart ticket forms and customer surveys

zendeskFree to install

Change

1. Listing metadata

Field-level data

	Formcrafts	Route
Tagline	“Create smart ticket forms and customer surveys”46 chars	“View and file Route claims in Zendesk”37 chars
Description	1691 / 5000 chars34% used	2453 / 5000 chars49% used
Screenshots	3 images	2 images
Languages
Platforms	Zendesk	Zendesk
Developer	Formcrafts	Route
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

Feature comparison between Formcrafts and Route
Metric	Formcrafts	Route
Rating	5.0 ★	—
Total reviews	21	0
Free plan	Yes	Yes
Pricing	Free to install	Free

3. App details

Long-form description · keyword frequency

Formcrafts

What is Formcrafts? Formcrafts is an online tool for creating powerful and intuitive forms - most commonly support ticket forms, multi-step lead generation forms, and customer satisfaction surveys. How does it work? When your customers submit a form created in Formcrafts we automatically create a Zendesk ticket based on that information. We also include custom fields, tags, and file attachments as a part of the ticket. You can also configure your form to update an existing ticket, instead of creating a new one. You can also create customer satisfaction survey (CSAT) and net promoter (NPS) forms in Formcrafts, and use Zendesk triggers to send survey requests to your customers. We send all your satisfaction ratings back into Zendesk. Why choose Formcrafts? Advanced styling and customization options (add logos, images, color schemes, etc ...). Create complex forms with advanced conditional logic. Create multi-step forms. No limit on the number of forms or fields. Choose from over 19 different field types. Filter form insights by time or custom fields (like agent, issue, category, etc ...) Allow customers to attach multiple files Add form collaborators and manage access permissions Share form URL or embed forms on any website, or Help Center Choose from a large number of free form templates Is there a demo I can see? Here is a ticket form with conditional logic in place: How much does it cost to get started? We offer a free 21-day trial, and hands-on support to help you setup. After that we have plans starting from $39 per month. Privacy Formcrafts collects and stores data submitted through your forms. Please read our Privacy Policy for details.

Top keywords

forms9×3.33%
form7×2.59%
formcrafts6×2.22%
ticket5×1.85%
choose3×1.11%
customers3×1.11%
fields3×1.11%
satisfaction3×1.11%
zendesk3×1.11%
add2×0.74%
advanced2×0.74%
conditional2×0.74%

Route

Route: Revolutionizing the Post-Purchase Experience Route is at the forefront of enhancing the post-purchase journey, offering unparalleled protection and convenience to both brands and their customers. With a suite of services including licensed shipping insurance, swift issue resolution, comprehensive package tracking, carbon-neutral shipping options, and targeted remarketing strategies, Route is dedicated to elevating brand value while simultaneously diminishing operational costs and significantly enriching the customer experience. This comprehensive approach not only empowers customers with the ability to track all their orders in a single, convenient location but also ensures the safe and timely arrival of their purchases. Transforming Challenges into Opportunities Since its inception in 2019, Route has rapidly evolved into a pivotal player within the ecommerce ecosystem, amassing a network of over 13,000 brands and engaging more than 3 million active app users. To date, customers have placed their trust in Route to safeguard nearly 150 million orders. Route excels in converting potential negative incidents, such as lost, stolen, or damaged packages, into opportunities for positive engagement, thereby fostering loyalty and encouraging repeat business. Seamless Integration with Zendesk Route's strategic integration with Zendesk redefines customer support dynamics for e-commerce entities, enabling support representatives to seamlessly monitor, address, and initiate claims without ever leaving the Zendesk interface. This integration offers: Comprehensive Visibility: Instant access to detailed insights regarding each claim, facilitating a deeper understanding of customer issues. Direct Communication: The ability to effortlessly communicate vital claim information to customers, including status updates, shipping details, and resolution preferences. Efficient Claim Initiation: The capability to lodge claims for compromised packages directly within Zendesk, linking them back to Route for prompt and automated resolution. Unified Workflow: A streamlined process that consolidates all Route claim information within the Zendesk platform, enhancing efficiency and coherence. This integration equips support teams with all the necessary tools and information to effectively resolve customer issues, ensuring a seamless and transparent post-purchase experience that not only meets but exceeds customer expectations.

Top keywords

route8×2.48%
customer5×1.55%
zendesk

Formcrafts vs Route

Formcrafts

1. Listing metadata

2. Categories & rankings

Route

At a glance

AppRanks verdict

3. App details

Frequently asked

Is Formcrafts or Route cheaper?

Should I choose Formcrafts or Route?

Which is faster to set up, Formcrafts or Route?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Formcrafts and Route?

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