Formcrafts is the #1 ranked it and hr app on Zendesk, with a 5.0 average rating from 21 reviews, with a free plan available, as of Sep 8, 2026.
Formcrafts is a Zendesk Marketplace app by Formcrafts. With a rating of 5.0★ from 21 reviews, it currently ranks #1 in the IT and HR category.
AppRanks data: Formcrafts ranks #1 in IT and HR on Zendesk Marketplace, placing it in the top 1% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Formcrafts is a category-leading Zendesk app with a limited review volume. It is listed in the IT and HR category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 21 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
Cons
- −Limited review base (21) — ratings can shift significantly with new feedback
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See Formcrafts's alternatives ranked by audit score, rating, and review velocity.
About Formcrafts
How Formcrafts works
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What is Formcrafts?
Formcrafts is an online tool for creating powerful and intuitive forms - most commonly support ticket forms, multi-step lead generation forms, and customer satisfaction surveys.
How does it work?
When your customers submit a form created in Formcrafts we automatically create a Zendesk ticket based on that information. We also include custom fields, tags, and file attachments as a part of the ticket.
You can also configure your form to update an existing ticket, instead of creating a new one.
You can also create customer satisfaction survey (CSAT) and net promoter (NPS) forms in Formcrafts, and use Zendesk triggers to send survey requests to your customers. We send all your satisfaction ratings back into Zendesk.
Why choose Formcrafts?
Advanced styling and customization options (add logos, images, color schemes, etc ...).
Create complex forms with advanced conditional logic.
Create multi-step forms.
No limit on the number of forms or fields.
Choose from over 19 different field types.
Filter form insights by time or custom fields (like agent, issue, category, etc ...)
Allow customers to attach multiple files
Add form collaborators and manage access permissions
Share form URL or embed forms on any website, or Help Center
Choose from a large number of free form templates
Is there a demo I can see?
Here is a ticket form with conditional logic in place:
How much does it cost to get started?
We offer a free 21-day trial, and hands-on support to help you setup. After that we have plans starting from $39 per month.
Privacy
Formcrafts collects and stores data submitted through your forms. Please read our Privacy Policy for details.
Screenshots
Category rankings
As of Sep 8, 2026- IT and HR#1of 134Top 1%
- Surveys and Reviews#6of 125Top 5%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Formcrafts doesn't have curated competitor matchups yet. Other tracked it and hr apps on Zendesk:
Where Formcrafts stands in the IT and HR category
Formcrafts ranks #1 of 134 apps in the IT and HR category, placing it in the top 1% of the listing.
Frequently asked questions
What is Formcrafts?
Formcrafts is an app for Zendesk. It currently holds a 5.0-star rating from 21 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the IT and HR category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Formcrafts.
Who uses Formcrafts?
Formcrafts is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the IT and HR category on Zendesk.
Where does Formcrafts rank on Zendesk?
Formcrafts currently sits at position #1 in the IT and HR category on Zendesk. That places it in the top 1% of 134 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.