TeamViewer for Zendesk Marketplace
TeamViewer is the #7 ranked it and hr app on Zendesk, with a 3.0 average rating from 428 reviews, with a free plan available, as of Sep 9, 2026.
TeamViewer is a Zendesk Marketplace app by TeamViewer GmbH. With a rating of 3.0★ from 428 reviews, it currently ranks #7 in the IT and HR category.
AppRanks data: TeamViewer ranks #7 in IT and HR on Zendesk Marketplace, placing it in the top 6% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
TeamViewer is a mixed-rating Zendesk app with a growing review traction. It is listed in the IT and HR category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 428 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by TeamViewer GmbH — established developer track record
Cons
- −Average rating below 4.0 (3.0★) — read recent low-star reviews before committing
Looking to switch from TeamViewer?
See TeamViewer's alternatives ranked by audit score, rating, and review velocity.
About TeamViewer
How TeamViewer works
Show full descriptionShow less
In 2005, TeamViewer started in Goeppingen, Germany, with software to connect to computers from anywhere to eliminate travel and enhance productivity. It rapidly became the de facto standard for remote access and support and the preferred solution for hundreds of millions of users across the world to help others with IT issues. Today, more than 635,000 customers across industries rely on TeamViewer to optimize their digital workplaces—from small to medium sized businesses to the world’s largest enterprises—empowering both desk-based employees and frontline workers. Organizations use TeamViewer’s solutions to prevent and resolve disruptions with digital endpoints of any kind, securely manage complex IT and industrial device landscapes, and enhance processes with augmented reality powered workflows and assistance—leveraging AI and integrating seamlessly with leading tech partners. Against the backdrop of global digital transformation and challenges like shortage of skilled labor, hybrid working, accelerated data analysis, and the rise of new technologies, TeamViewer’s solutions offer a clear value add by increasing productivity, reducing machine downtime, speeding up talent onboarding, and improving customer and employee satisfaction.
With TeamViewer you can easily create a remote support session directly from your ticket in Zendesk to Windows, Mac, Linux and mobile devices Simply insert the created link into the ticket and send it to your customer. Once the customer goes online, he will appear in your TeamViewer service queue and you can instantly connect with a single click to his device For more information about using TeamViewer within Zendesk and a free trial please visit: https://www.teamviewer.com/en/integrations/Zendesk/
TeamViewer benefits at a glance
*Multi Platform: *Support for Windows, Mac, Linux, Android, iOS, Chrome, and Blackberry.
Feature rich: Use all TeamViewer features including multi-monitor support, file transfer, chat, VoIP, video, customer management, setting policies, whiteboard, session recording, 24/7 access and many more.
No configuration required: Works instantly behind any firewall and proxy.
High performance: Intelligent connection routing and bandwidth usage for real time screen sharing even under bad network conditions.
High security: TeamViewer utilizes RSA 2048 public/private key exchange, AES (256 bit) session encryption end to end, random passwords for one-time access, optional two-factor authentication, and access controls via trusted devices as well as black- and whitelists.
Please note that using TeamViewer with the Zendesk integration will require the latest TeamViewer version or being on subscription.
For information on data handling and security please have a look at our privacy policy: and trust center:
Screenshots
Category rankings
As of Sep 9, 2026See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
TeamViewer doesn't have curated competitor matchups yet. Other tracked it and hr apps on Zendesk:
Where TeamViewer stands in the IT and HR category
TeamViewer ranks #7 of 134 apps in the IT and HR category, placing it in the top 6% of the listing.
Frequently asked questions
What is TeamViewer?
TeamViewer is an app for Zendesk. It currently holds a 3.0-star rating from 428 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the IT and HR category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by TeamViewer GmbH.
Who uses TeamViewer?
TeamViewer is actively installed across Zendesk stores tracked by AppRanks. Its review base of 428 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the IT and HR category on Zendesk.
Where does TeamViewer rank on Zendesk?
TeamViewer currently sits at position #7 in the IT and HR category on Zendesk. That places it in the top 5% of 134 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.