Is Hide Ticket Fields cheaper than Route?

For most accounts under typical category usage, the answer depends on tier. Hide Ticket Fields is in the free band (Free), while Route is free (Free). At parity scale, the cheaper option can save 30–60% — but feature-for-feature swaps usually narrow the gap above the second tier.

Which alternative has the highest rating?

Hide Ticket Fields 5.00★, Formcrafts 5.00★, Github Integration By Integratecloud 5.00★. Audit scores are the better tiebreaker when ratings cluster — they reflect listing depth, screenshots, and description quality.

Why isn't every option on this list?

This page surfaces 12 alternatives ranked by blended score. Apps just outside the top-12 typically have lower feature similarity (under 40%), thinner listings (audit under 65), or have flagged review-quality issues. If you have a specific app in mind, check the full Zendesk catalog for its profile.

How is the ranking built?

Three signals, weighted: feature similarity (45%) from N-gram match against Route's feature signature, audit + rating (35%) blending listing quality with rolling 90-day rating, and review velocity (20%) tracking 30-day review additions normalized by category baseline. We don't accept paid placement and we publish the rules so you can audit them yourself.

When was this ranking last updated?

This page rebuilds daily. Source data — Route's listing and the 12 alternatives' listings — is scraped every 24 hours. Audit scores re-run on the same cadence. If a rating shifts more than 0.05★ overnight, that's a real change in the marketplace, not a model artifact.

Can I track Route alongside its alternatives in AppRanks?

Yes — that's the dashboard product. Add up to 12 competitors to any app you track, and AppRanks will surface daily ranking deltas, ad activity, keyword overlap, and rating-curve divergence. The free tier covers 1 app + 3 competitors. Try free →

Route alternatives — Zendesk apps ranked by audit score

AppRanks

Route alternatives — Zendesk apps ranked by audit score

SIDE-BY-SIDE COMPARISON

Route versus the top 3.

Five rows, all loaded above the fold. Wins are highlighted; nothing's hidden behind a tab.

YOU'RE LEAVING

Route

#1 in IT and HR

Rating—

Reviews0

AuditNot audited

PricingFree

Best forIT and HR workflows

TOP PICK

Hide Ticket Fields

#1 in IT and HR

Rating5.00★

Reviews865 ★

AuditNot audited

PricingFree

MatchNot measured

Best forIT and HR workflows

RANK #2

Formcrafts

#2 in IT and HR

Rating5.00★

Reviews21

AuditNot audited

PricingFree to install

MatchNot measured

Best forIT and HR workflows

RANK #3

Github Integration By Integratecloud

#3 in IT and HR

Rating5.00★

Reviews14

AuditNot audited

PricingFree

MatchNot measured

Best forIT and HR workflows

	YOU'RE LEAVING Route #1 in IT and HR	TOP PICK Hide Ticket Fields #1 in IT and HR	RANK #2 Formcrafts #2 in IT and HR	RANK #3 Github Integration By Integratecloud #3 in IT and HR
Average rating	—	5.00 (highest in this row)	5.00

Alternatives to Route

Three you should evaluate first.

Hide Ticket Fields

Formcrafts

Github Integration By Integratecloud

Route versus the top 3.

Route

Hide Ticket Fields

Formcrafts

Github Integration By Integratecloud

The next 9, denser.

9 more Zendesk alternatives to Route

How these alternatives are ranked

Four reasons people leave.

Pricing has outgrown your usage

You need a feature outside the focus

Support response has slowed you down

Your scale has changed since you picked

Answers built from the data.

Continue your research

Audit Route's listing

Route vs Hide Ticket Fields

Zendesk category leaders