AssetSonar is the #5 ranked it and hr app on Zendesk, with a 5.0 average rating from 7 reviews, with a free plan available, as of Sep 12, 2026.
AssetSonar is a Zendesk Marketplace app by EZO. With a rating of 5.0★ from 7 reviews, it currently ranks #5 in the IT and HR category.
AppRanks data: AssetSonar ranks #5 in IT and HR on Zendesk Marketplace, placing it in the top 4% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
AssetSonar is a category-leading Zendesk app with a limited review volume. It is listed in the IT and HR category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 7 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by EZO — established developer track record
Cons
- −Limited review base (7) — ratings can shift significantly with new feedback
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About AssetSonar
How AssetSonar works
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EZO AssetSonar brings IT Asset Management (ITAM), Software Asset Management (SAM), IT Service Management (ITSM), and Patch Management into one connected platform, and puts that context directly inside Zendesk. Built for mid-market and enterprise IT teams that have outgrown spreadsheets and siloed point tools, AssetSonar turns every support ticket into a fully informed one.
At its core is the IT Graph, a live relationship model that connects assets, users, software, licenses, contracts, vendors, locations, and tickets into a single source of truth. That context is what powers the AssetSonar experience in Zendesk.
For IT Agents: Open any ticket in the Zendesk Agent Workspace and see the requester's complete profile; assigned devices, installed software, license usage, entitlements, and lifecycle status without leaving the conversation. Link assets to tickets in one click so hardware history and service activity stay connected.
For employees: Request hardware or software directly from the Zendesk Help Center with real-time visibility into what's available. Fewer duplicate requests, less back-and-forth, and complete context handed to IT from the start.
For IT & SAM Teams: Automate onboarding, offboarding, approvals, license reclamation, and notifications with AI-assisted workflows. Track software usage, surface underutilized licenses, manage renewals, and stay audit-ready. Built-in patch and vulnerability visibility helps teams spot affected assets, CVEs, and remediation status before escalation. Native integrations with Okta, Microsoft Entra ID, Intune, and Jamf keep identity, devices, and access in sync.
Together, AssetSonar and Zendesk give IT one unified system to resolve issues faster, control spend, tighten compliance, and manage the full employee and asset lifecycle.
EZO processes Customer Data in accordance with its Terms of Service. Additionally, EZO's Privacy Policy applies to processing of Personal Data.
For more information, reach out to us at [email protected].
Screenshots
Category rankings
As of Sep 12, 2026- IT and HR#5of 135Top 4%
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Keyword rankings
AssetSonar ranks for 2 keywords across Zendesk Marketplace. Here are the top 2:
- 1.assetRank #3
- Rank #3
Competitors & alternatives
AssetSonar doesn't have curated competitor matchups yet. Other tracked it and hr apps on Zendesk:
Where AssetSonar stands in the IT and HR category
AssetSonar ranks #5 of 135 apps in the IT and HR category, placing it in the top 4% of the listing.
Frequently asked questions
What is AssetSonar?
AssetSonar is an app for Zendesk. It currently holds a 5.0-star rating from 7 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the IT and HR category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by EZO.
Who uses AssetSonar?
AssetSonar is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the IT and HR category on Zendesk.
Where does AssetSonar rank on Zendesk?
AssetSonar currently sits at position #5 in the IT and HR category on Zendesk. That places it in the top 4% of 135 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.