Yellow.ai Agent Assist is the #159 ranked agent productivity app on Zendesk, with a free plan available, as of Sep 12, 2026.
Yellow.ai Agent Assist is a Zendesk Marketplace app by Yellow.ai.
AppRanks data: Yellow.ai Agent Assist ranks #159 in Agent Productivity on Zendesk Marketplace, placing it in the top 40% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Yellow.ai Agent Assist is a newly-listed Zendesk app with a limited review volume. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Yellow.ai — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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About Yellow.ai Agent Assist
How Yellow.ai Agent Assist works
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Yellow.ai's Agent Assist System Overview
Yellow.ai Agent Assist connects with Zendesk to enable support agents with Generative AI-powered tools aimed at increasing their performance and productivity. Agents can leverage these features in the Zendesk interface, without leaving the chat session.
Key Features:
Chat Summarizer:
Yellow.ai Agent Assist generates concise summaries of chat sessions, enabling agents to quickly understand context and resolve queries effectively.
Agent Suggestions:
Empower agents with AI-powered reply suggestions for on-going conversations to help them provide accurate resolutions consistent with company policies.
Intelligent Search:
Enable agents with Intelligent Search, a powerful search tool for agents to swiftly search for relevant information related to the conversation in documents, manuals and additional resources.
Live Sentimen:
Identify the customer's sentiment based on chat responses, which allows agents to tailor the tone of their responses in real time.
Benefits:
High agent productivity: Enable agents to answer more queries in lesser time with AI-powered tools like chat summarizer and intelligent search
Accurate and consistent responses: Advanced response suggestions by Agent Assist helps agents provide effective and consistent resolutions.
Improved user experiences: Contextual conversations based on user sentiment and past chats enable a better user experience.
Yellow.ai Agent Assist is a valuable addition to your support toolkit, empowering agents to deliver exceptional service with greater ease and effectiveness.
Screenshots
Category rankings
As of Sep 12, 2026- Agent Productivity#159of 404Top 40%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Yellow.ai Agent Assist ranks for 1 keywords across Zendesk Marketplace. Here are the top 1:
- Rank #8
Competitors & alternatives
Yellow.ai Agent Assist doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where Yellow.ai Agent Assist stands in the Agent Productivity category
Yellow.ai Agent Assist ranks #159 of 404 apps in the Agent Productivity category, placing it in the top 40% of the listing.
Frequently asked questions
What is Yellow.ai Agent Assist?
Yellow.ai Agent Assist is an app for Zendesk. It is published on Zendesk Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Yellow.ai.
Who uses Yellow.ai Agent Assist?
Yellow.ai Agent Assist is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Zendesk.
Where does Yellow.ai Agent Assist rank on Zendesk?
Yellow.ai Agent Assist currently sits at position #159 in the Agent Productivity category on Zendesk. That places it in the top 39% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.