Interactive Messaging Templates for Zendesk

Link List - a message and up to 10 clickable button links.

File - clickable attachment

Apple Messages for Business types (must be activated for you account)

Quick Replies - a message with up to 10 clickable quick-reply buttons that enable the end-user to quickly communicate back to the agent from a set of pre-defined answers. Similar to the built-in Replies message type but for Apple Messages for Business.

Rich Links - send Apple App Clips, or a message with an inline image or video.

List Pickers - lists of selectable items for the user to chose from.

Time Pickers - list of selectable time slots for a user to choose from.

Form Messages - multipage interactive flows to collect information from the user

Authentication Requests - built-in authentication flow.

Custom iMessage Apps - powerful custom iMessage app

Supercharge your CX

Increase sales conversions by using templates as a visual sales tool - easily highlight a item using an interactive image template, or display a range of promoted items in a carousel - the options are endless!

Elevate your customer experience through interactive and visually pleasing media types that keep your customers engaged

Save end-users and agents time. Like Zendesk's built-in Macros feature, Interactive Messaging Templates streamline communication but add the ability to conduct complex data capture and structured user response.

Feature rich - but you get the message!

For administrators

Create and manage 'Messaging Templates' via the Admin Panel.

Restrict template usage by ticket group

Define tags to be added to the ticket when a template is used - perfect for reporting!

Generate template shortcodes to simplify using templates in bot workflows - simply send the shortcode as a text message and Sunshine Conversations will automatically replace it with your template

For agents

View available templates directly on the ticket, with filtering capability built-in to help find the perfect template quickly.

Preview a template to ensure you know exactly what the end-user will see - no surprises!

Apply a template to the conversation at the press of a button.

Create templates to send on-the-fly - either from scratch or based on an existing template - to perfectly personalise your message

Who can use this app?

Zendesk Suite Professional plan or higher (requires access to Sunshine Conversations and Sunshine Custom Objects)

Messaging is enabled for the account

To make use of Apple Message for Business it must be enabled for the account, but is not required to use this app.

Want to know more?

Zenplates is a leading Zendesk partner specializing in apps for Zendesk Support and ready-to-use themes for Zendesk Guide.

As Zendesk experts, we also offer a range of other services including optimization, data migration and general consulting for the Zendesk Suite. For more information, please contact us via our website - we'd love to hear your feedback or suggestions!