Interactive Messaging Templates for Zendesk Marketplace
By Zenplates
Interactive Messaging Templates is the #165 ranked agent productivity app on Zendesk, with a 1.0 average rating from 2 reviews, priced multiple plans available, as of Sep 11, 2026.
Interactive Messaging Templates is a Zendesk Marketplace app by Zenplates. With a rating of 1.0★ from 2 reviews, it currently ranks #165 in the Agent Productivity category.
AppRanks data: Interactive Messaging Templates ranks #165 in Agent Productivity on Zendesk Marketplace, placing it in the top 41% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Interactive Messaging Templates is a mixed-rating Zendesk app with a limited review volume. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Published by Zenplates — established developer track record
Cons
- −Average rating below 4.0 (1.0★) — read recent low-star reviews before committing
- −Limited review base (2) — ratings can shift significantly with new feedback
- −Paid-only pricing (Multiple plans available) — evaluation requires committing payment details
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About Interactive Messaging Templates
How Interactive Messaging Templates works
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Unlock the power of interactive messages
Interactive message structures like quick replies, carousels, and other visual message types have increasingly become an expectation when crafting engaging and effortless interactions with bots. Until now however, once the user is connected to a support agent these powerful message components have no longer been available, replaced instead by plain-text conversation.
This app enables the creation and management of 'Messaging Templates' that unlock the ability for agents to harness the power of these interactive and engaging media types in human-to-human messaging conversations
Note: This app will require you to have an active Sunshine Conversations license (included in Suite Professional plans and above). If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.
A template says a thousand words
Flexible template options include:
Built-in messaging types
Carousel - display up to 10 items, each consisting of an image, content (title and description) and a button link - displayed in a horizontally scrollable element.
Image - display an image or gif above a message and up to 10 clickable button links.
Replies - a message with up to 10 clickable reply buttons that enable the end-user to quickly communicate back to the agent from a set of pre-defined answers.
Link List - a message and up to 10 clickable button links.
File - clickable attachment
Apple Messages for Business types (must be activated for you account)
Quick Replies - a message with up to 10 clickable quick-reply buttons that enable the end-user to quickly communicate back to the agent from a set of pre-defined answers. Similar to the built-in Replies message type but for Apple Messages for Business.
Rich Links - send Apple App Clips, or a message with an inline image or video.
List Pickers - lists of selectable items for the user to chose from.
Time Pickers - list of selectable time slots for a user to choose from.
Form Messages - multipage interactive flows to collect information from the user
Authentication Requests - built-in authentication flow.
Custom iMessage Apps - powerful custom iMessage app
Supercharge your CX
Increase sales conversions by using templates as a visual sales tool - easily highlight a item using an interactive image template, or display a range of promoted items in a carousel - the options are endless!
Elevate your customer experience through interactive and visually pleasing media types that keep your customers engaged
Save end-users and agents time. Like Zendesk's built-in Macros feature, Interactive Messaging Templates streamline communication but add the ability to conduct complex data capture and structured user response.
Feature rich - but you get the message!
For administrators
Create and manage 'Messaging Templates' via the Admin Panel.
Restrict template usage by ticket group
Define tags to be added to the ticket when a template is used - perfect for reporting!
Generate template shortcodes to simplify using templates in bot workflows - simply send the shortcode as a text message and Sunshine Conversations will automatically replace it with your template
For agents
View available templates directly on the ticket, with filtering capability built-in to help find the perfect template quickly.
Preview a template to ensure you know exactly what the end-user will see - no surprises!
Apply a template to the conversation at the press of a button.
Create templates to send on-the-fly - either from scratch or based on an existing template - to perfectly personalise your message
Who can use this app?
Zendesk Suite Professional plan or higher (requires access to Sunshine Conversations and Sunshine Custom Objects)
Messaging is enabled for the account
To make use of Apple Message for Business it must be enabled for the account, but is not required to use this app.
Want to know more?
Zenplates is a leading Zendesk partner specializing in apps for Zendesk Support and ready-to-use themes for Zendesk Guide.
As Zendesk experts, we also offer a range of other services including optimization, data migration and general consulting for the Zendesk Suite. For more information, please contact us via our website - we'd love to hear your feedback or suggestions!
Screenshots
Category rankings
As of Sep 11, 2026- Agent Productivity#165of 404Top 41%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Interactive Messaging Templates ranks for 1 keywords across Zendesk Marketplace. Here are the top 1:
- Rank #9
Competitors & alternatives
Interactive Messaging Templates doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Frequently asked questions
What is Interactive Messaging Templates?
Interactive Messaging Templates is an app for Zendesk. It currently holds a 1.0-star rating from 2 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Zenplates.
Who uses Interactive Messaging Templates?
Interactive Messaging Templates is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Zendesk.
Where does Interactive Messaging Templates rank on Zendesk?
Interactive Messaging Templates currently sits at position #165 in the Agent Productivity category on Zendesk. That places it in the top 41% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.