GCF Softphone for Zendesk Marketplace
GCF Softphone is the #50 ranked contact center app on Zendesk, with a free plan available, as of Sep 11, 2026.
GCF Softphone is a Zendesk Marketplace app by Global Call Forwarding.
AppRanks data: GCF Softphone ranks #50 in Contact Center on Zendesk Marketplace, placing it in the top 23% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
GCF Softphone is a newly-listed Zendesk app with a limited review volume. It is listed in the Contact Center category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Global Call Forwarding — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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About GCF Softphone
How GCF Softphone works
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Global Call Forwarding is a cloud phone service provider offering international phone numbers, international call forwarding, outbound calling, and advanced call management features. Our voice service is designed to help your business connect with local and global customers efficiently and cost-effectively.
GCF Softphone for Zendesk allows users to:
Make and receive calls directly from Zendesk
Save calls history in CRM
Start calls to customers from their page in CRM
View voicemail
Use a variety of numbers provided for incoming and outgoing calls, including numbers from over 150 countries
We are committed to providing reliable solutions with excellent call quality. Our top priorities are responsive customer service, reliability, and call quality. All corporate clients have access to a dedicated account manager, a customer success manager, and 24/7 live technical support.
Data Privacy Notice:
To provide our softphone integration, this app accesses and uses your Zendesk data (such as user details and contact numbers) exclusively to enable making and receiving calls directly within the CRM. It stores call history logs (including timestamps and durations) within your Zendesk account to keep a record of your interactions. We limit access to the minimum data necessary for these features and do not use your Zendesk data for any other purposes, such as training AI models or creating independent data archives. Your privacy and data security are managed in accordance with industry-standard measures.
Screenshots
Category rankings
As of Sep 12, 2026- Contact Center#50of 223Top 23%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
GCF Softphone doesn't have curated competitor matchups yet. Other tracked contact center apps on Zendesk:
Where GCF Softphone stands in the Contact Center category
GCF Softphone ranks #50 of 223 apps in the Contact Center category, placing it in the top 23% of the listing.
Frequently asked questions
What is GCF Softphone?
GCF Softphone is an app for Zendesk. It is published on Zendesk Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Contact Center category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Global Call Forwarding.
Who uses GCF Softphone?
GCF Softphone is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Contact Center category on Zendesk.
Where does GCF Softphone rank on Zendesk?
GCF Softphone currently sits at position #50 in the Contact Center category on Zendesk. That places it in the top 22% of 223 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.