Zoom Phone for Zendesk for Zendesk Marketplace
Zoom Phone for Zendesk is the #169 ranked agent productivity app on Zendesk, with a 1.0 average rating from 2 reviews, with a free plan available, as of Sep 12, 2026.
Zoom Phone for Zendesk is a Zendesk Marketplace app by Zoom Video Communications, Inc.. With a rating of 1.0★ from 2 reviews, it currently ranks #169 in the Agent Productivity category.
AppRanks data: Zoom Phone for Zendesk ranks #169 in Agent Productivity on Zendesk Marketplace, placing it in the top 42% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Zoom Phone for Zendesk is a mixed-rating Zendesk app with a limited review volume. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Zoom Video Communications, Inc. — established developer track record
Cons
- −Average rating below 4.0 (1.0★) — read recent low-star reviews before committing
- −Limited review base (2) — ratings can shift significantly with new feedback
Looking to switch from Zoom Phone for Zendesk?
See Zoom Phone for Zendesk's alternatives ranked by audit score, rating, and review velocity.
About Zoom Phone for Zendesk
How Zoom Phone for Zendesk works
Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing
Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems. Founded in 2011, Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Zoom is headquartered in San Jose, California.
Enhance your Zendesk experience and streamline your workflows by installing the Zoom Phone integration.
Benefits:
Click to Call
Click to dial phone numbers with Zendesk
Or, manually enter a number within the softphone in Zendesk.
Automatic Call Logging.
Automatically log calls to Zendesk and capture meaningful data for your organization.
Access Voicemails and Recordings within the Call Logs.
Access Call history within the call logs.
Ability to send and receive SMS within the softphone.
Enjoy the high call quality and security that are provided by Zoom
Agents can leverage additional features within the Zoom Client.
Screenshots
Category rankings
As of Sep 13, 2026- Agent Productivity#169of 405Top 42%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Zoom Phone for Zendesk doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where Zoom Phone for Zendesk stands in the Agent Productivity category
Zoom Phone for Zendesk ranks #169 of 405 apps in the Agent Productivity category, placing it in the top 42% of the listing.
Frequently asked questions
What is Zoom Phone for Zendesk?
Zoom Phone for Zendesk is an app for Zendesk. It currently holds a 1.0-star rating from 2 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Zoom Video Communications, Inc.
Is Zoom Phone for Zendesk free?
Zoom Phone for Zendesk offers a free plan that merchants can install on Zendesk without entering payment details. Pricing details on this page are mirrored from the live Zendesk listing and refresh on each scrape cycle.
Who uses Zoom Phone for Zendesk?
Zoom Phone for Zendesk is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Zendesk.
Where does Zoom Phone for Zendesk rank on Zendesk?
Zoom Phone for Zendesk currently sits at position #169 in the Agent Productivity category on Zendesk. That places it in the top 42% of 405 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.