Better Attachments is the #90 ranked agent productivity app on Zendesk, with a 4.0 average rating from 6 reviews, priced $12.99, as of Sep 3, 2026.
Better Attachments is a Zendesk Marketplace app by Marc Köhler. With a rating of 4.0★ from 6 reviews, it currently ranks #90 in the Agent Productivity category.
AppRanks data: Better Attachments ranks #90 in Agent Productivity on Zendesk Marketplace, placing it in the top 23% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Better Attachments is a well-rated Zendesk app with a limited review volume. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 6 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Published by Marc Köhler — established developer track record
Cons
- −Limited review base (6) — ratings can shift significantly with new feedback
- −Paid-only pricing ($12.99) — evaluation requires committing payment details
Looking to switch from Better Attachments?
See Better Attachments's alternatives ranked by audit score, rating, and review velocity.
About Better Attachments
How Better Attachments works
Better control over ticket attachments
You can view and manage attachments in two separate views: The ticket sidebar and the left-hand navigation bar. You will receive access to both apps without additional payment.
Inside ticket sidebar
Categorized attachments: Break down ticket attachments by images, links, and files
Image previews: Simply click on an image thumbnail to open within Zendesk. No need to download or leave the tab.
File previews: Better Attachment also supports file previews for PDFs, Word documents, spreadsheets, PowerPoint slides and more. Right within Zendesk and nowhere else!
One-click downloads: Download single attachments or all attachments in a .ZIP file
Inside navigation bar
Global search: Search for attachments throughout your entire Zendesk workspace
Free up storage space: Quickly delete large attachments to save on Zendesk storage space
Attachment filters: Filter attachments by file name, file size or file type
Ticket filters: Search attachments in tickets based on its creation or update date, ticket status, tags, or custom field values. Find attachments in exactly the type of tickets you need.
Easy download: Find specific attachments and download them with a single click
Ticket access: Open the original ticket in a new Zendesk tab
Screenshots
Category rankings
As of Sep 4, 2026- Agent Productivity#90of 404Top 23%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Better Attachments doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where Better Attachments stands in the Agent Productivity category
Better Attachments ranks #90 of 404 apps in the Agent Productivity category, placing it in the top 23% of the listing.
Frequently asked questions
What is Better Attachments?
Better Attachments is an app for Zendesk. It currently holds a 4.0-star rating from 6 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Marc Köhler.
Is Better Attachments free?
Better Attachments does not offer a permanent free plan on Zendesk. Pricing starts at $12.99. Trial availability and exact billing terms are mirrored from the live Zendesk listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Better Attachments?
Better Attachments is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Zendesk.
Where does Better Attachments rank on Zendesk?
Better Attachments currently sits at position #90 in the Agent Productivity category on Zendesk. That places it in the top 22% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.