Training Ticket for Zendesk Marketplace
Training Ticket is the #70 ranked agent productivity app on Zendesk, with a 5.0 average rating from 2 reviews, with a free plan available, as of Sep 12, 2026.
Training Ticket is a Zendesk Marketplace app by Brighter Help Support. With a rating of 5.0★ from 2 reviews, it currently ranks #70 in the Agent Productivity category.
AppRanks data: Training Ticket ranks #70 in Agent Productivity on Zendesk Marketplace, placing it in the top 18% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Training Ticket is a category-leading Zendesk app with a limited review volume. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Brighter Help Support — established developer track record
Cons
- −Limited review base (2) — ratings can shift significantly with new feedback
Looking to switch from Training Ticket?
See Training Ticket's alternatives ranked by audit score, rating, and review velocity.
About Training Ticket
How Training Ticket works
Show full descriptionShow less
Training Tickets allows managers to create training, or 'mock' tickets for their agents to practice and hone their support and operations skills. Managers can create a training ticket quickly from real tickets they encounter. Training Tickets can be organized into Courses and assigned in bulk--perfect for onboarding new agents, leveling up knowledge, training your team on new processes, or calibrating responses among large teams.
Create a Training Ticket
Creating a Training Ticket aka a 'blueprint' ticket (a template ticket that can be duplicated and assigned to agents as needed) is simple. Say you come across a customer ticket that is perfect for training purposes. You can quickly create a Training Ticket from the first message in the ticket from the App sidebar. If you're already created at least one Course, you can quickly add this new Training Ticket to an existing Course.
Create a Course
Managers can arrange Training (blueprint) Tickets as Courses. Adding or removing Training Tickets from Courses is simple and intuitive. Courses can be used for many different purposes: a series of advanced tickets for calibrating/retraining your seasoned team members; onboarding Courses organized by subject area or difficulty; training agents on new processes, macros, or custom ticket fields.
Assign a Course
After you've created some Training Tickets and a Course, you can navigate to the Assign function. From here, you can assign a Course (full of Training Tickets) to your agents. You can also pick and choose individual Training Tickets to assign to agents.
Review Results
The review page lets you check on the progress of agents with their assigned Training Tickets. Here, you can look at each individual agent's progress (Agent View) through a Course, or you can use Course View to see how all agents have progressed through a Course.
Screenshots
Category rankings
As of Sep 12, 2026- Agent Productivity#70of 404Top 18%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Training Ticket doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where Training Ticket stands in the Agent Productivity category
Training Ticket ranks #70 of 404 apps in the Agent Productivity category, placing it in the top 18% of the listing.
Frequently asked questions
What is Training Ticket?
Training Ticket is an app for Zendesk. It currently holds a 5.0-star rating from 2 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Brighter Help Support.
Who uses Training Ticket?
Training Ticket is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Zendesk.
Where does Training Ticket rank on Zendesk?
Training Ticket currently sits at position #70 in the Agent Productivity category on Zendesk. That places it in the top 17% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.