Mitel CTI Integration by CDC Software for Zendesk Marketplace
Mitel CTI Integration by CDC Software is the #63 ranked contact center app on Zendesk, with a free plan available, as of Sep 11, 2026.
Mitel CTI Integration by CDC Software is a Zendesk Marketplace app by Matthew Bieber.
AppRanks data: Mitel CTI Integration by CDC Software ranks #63 in Contact Center on Zendesk Marketplace, placing it in the top 29% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Mitel CTI Integration by CDC Software is a newly-listed Zendesk app with a limited review volume. It is listed in the Contact Center category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Matthew Bieber — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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About Mitel CTI Integration by CDC Software
How Mitel CTI Integration by CDC Software works
Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing
The CDC Platform with Zendesk and Mitel telephony connectors provides integration between your Mitel telephony system and your Zendesk environment. The platform supports searching, displaying, and creating Zendesk items based on the call data associated with a voice call. Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services to 'Screen Pop' the agent's Zendesk session with new or existing Zendesk users, tickets, and more.
The integration provided by the platform is two-way and supports the updating of the call data within your Mitel telephony system and other contact center systems with Zendesk data. This enables Zendesk user and ticket data located or created during the existing call to be made available to other agents that may handle the call via transfer or conference. The platform also supports connectors to many 3rd party applications, platforms, databases, and web services enabling data to be easily shared between these systems and your Mitel telephony environment.
Click here for a video demo of the integration
Screenshots
Category rankings
As of Sep 11, 2026- Contact Center#63of 223Top 29%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Mitel CTI Integration by CDC Software doesn't have curated competitor matchups yet. Other tracked contact center apps on Zendesk:
Frequently asked questions
What is Mitel CTI Integration by CDC Software?
Mitel CTI Integration by CDC Software is an app for Zendesk. It is published on Zendesk Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Contact Center category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Matthew Bieber.
Who uses Mitel CTI Integration by CDC Software?
Mitel CTI Integration by CDC Software is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Contact Center category on Zendesk.
Where does Mitel CTI Integration by CDC Software rank on Zendesk?
Mitel CTI Integration by CDC Software currently sits at position #63 in the Contact Center category on Zendesk. That places it in the top 28% of 223 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.