Hark for Zendesk Marketplace
Hark is the #25 ranked video app on Zendesk, with a 5.0 average rating from 2 reviews, with a free plan available, as of Sep 11, 2026.
Hark is a Zendesk Marketplace app by Hark Technologies. With a rating of 5.0★ from 2 reviews, it currently ranks #25 in the Video category.
AppRanks data: Hark ranks #25 in Video on Zendesk Marketplace, placing it in the top 28% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Hark is a category-leading Zendesk app with a limited review volume. It is listed in the Video category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Hark Technologies — established developer track record
Cons
- −Limited review base (2) — ratings can shift significantly with new feedback
Looking to switch from Hark?
See Hark's alternatives ranked by audit score, rating, and review velocity.
About Hark
How Hark works
Show full descriptionShow less
Hark prompts your customers to get in touch using asynchronous video so they can show you what they need help with from their point of view.
We package up their submission into the "perfect ticket" which includes contact details, sentiment, and preferred contact method and submit it to your Zendesk via API.
How much effort is required for implementation?
Simply download Hark for free through the Zendesk marketplace and Hark will follow up with code that you can place on your website, in your chatbot flow, or even on order confirmation emails.
Want to learn more? Reach out here! https://www.sendhark.com/contact
How does Hark work on Zendesk?
Hark will become your preferred channel of communication as cost per ticket will go down and one-touch resolution will go up! We help your agents process more effectively by providing everything they need up front to thoughtfully solve tickets and help customers in the most effective way.
Hark integrates directly into Zendesk and no training is required!
Data Access and Privacy
This app accesses and processes the following data from your Zendesk account:
Data Accessed: Ticket IDs, ticket tags, external IDs, and your Zendesk instance URL to identify and retrieve Hark submissions associated with support tickets.
Data Usage: The app retrieves customer video/audio recordings and attachments submitted through Hark from our secure servers and displays them within your Zendesk ticket interface for agent review. This enables your support team to view customer submissions directly in their workflow.
Data Storage: No data is stored locally by this app. Data is retrieved on-demand from Zendesk and Hark servers when agents view tickets.
Privacy Policy: For complete details on how Hark processes and protects your data, please review our privacy notice at https://www.sendhark.com/legal/privacy-notice.
Screenshots
Category rankings
As of Sep 12, 2026- Video#25of 92Top 28%
- Reporting and Analytics#50of 259Top 20%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Hark doesn't have curated competitor matchups yet. Other tracked video apps on Zendesk:
Compare
Where Hark stands in the Video category
Hark ranks #25 of 92 apps in the Video category, placing it in the top 28% of the listing.
Frequently asked questions
What is Hark?
Hark is an app for Zendesk. It currently holds a 5.0-star rating from 2 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Video category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Hark Technologies.
Who uses Hark?
Hark is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Video category on Zendesk.
Where does Hark rank on Zendesk?
Hark currently sits at position #25 in the Video category on Zendesk. That places it in the top 27% of 92 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.