BeyondTrust Remote Support for Zendesk
- Category rank
- #18 in Video
- Listing audit
- 66/100
BeyondTrust Remote Support is a Zendesk Marketplace app by BeyondTrust Corporation. With a rating of 4.0★ from 14 reviews, it currently ranks #18 in the Video category.
BeyondTrust Remote Support is the #18 ranked Video app on Zendesk, with a 4.0 average rating from 14 reviews, free to install, with charges billed separately, as of Nov 6, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 6, 2026
BeyondTrust Remote Support ranks #18 of 94 in Video on Zendesk. It holds a 4.0★ average from 14 reviews on Zendesk. It is free to install, with charges billed separately — check the plans below.
Pros
- No standout positives in the measured data.
Cons
- −Only 14 reviews — the average can still move with a few new ratings
About BeyondTrust Remote Support
How BeyondTrust Remote Support works
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Simply locate the BeyondTrust Remote Support app in the Zendesk Apps Marketplace (Admin > Apps > Marketplace) and click Install.
Settings for the app include (required settings in bold text):
Title – Name of the app provided in upload step; can be overridden here
Hostname – Hostname of the BeyondTrust Remote Support appliance
Issues – A list of issues from which an end-user can choose when using the ‘Get Support Now’ button to start a chat session. These should be entered one per line in the format issuecode=IssueName where issuecode is the issue code configured for the issue in the Remote Support appliance /login interface and IssueName is the user-friendly name that will be displayed to the end-user in the dropdown list.
Jumpoints – A list of Jumpoints configured for the Remote Support appliance from which an agent can choose entered one per line.
Allow Jump-To Pinned Client Session – Determines whether jump method is available to agents
Allow Push and Start Local Jump Session – Determines whether jump method is available to agents
Allow Push and Start Remote Jump Session – Determines whether jump method is available to agents (if enabled, requires at least one Jumpoint to be entered)
Allow Remote Desktop (RDP) Session – Determines whether jump method is available to agents (if enabled, requires at least one Jumpoint to be entered)
