Microsoft Teams for Support for Zendesk Marketplace
Microsoft Teams for Support is the #1 ranked video app on Zendesk, with a 3.0 average rating from 8 reviews, with a free plan available, as of Sep 3, 2026.
Microsoft Teams for Support is a Zendesk Marketplace app by SoftServe inc.. With a rating of 3.0★ from 8 reviews, it currently ranks #1 in the Video category.
AppRanks data: Microsoft Teams for Support ranks #1 in Video on Zendesk Marketplace, placing it in the top 2% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Microsoft Teams for Support is a mixed-rating Zendesk app with a limited review volume. It is listed in the Video category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 8 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by SoftServe inc. — established developer track record
Cons
- −Average rating below 4.0 (3.0★) — read recent low-star reviews before committing
- −Limited review base (8) — ratings can shift significantly with new feedback
Looking to switch from Microsoft Teams for Support?
See Microsoft Teams for Support's alternatives ranked by audit score, rating, and review velocity.
About Microsoft Teams for Support
How Microsoft Teams for Support works
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With the Zendesk for Teams Integration resolves tickets faster, simplify employee workflows and boost team performance
View, create or update Zendesk tickets within Teams
Receive real-time notifications on tickets within Teams
Deploy Answer Bot in Teams to enable self service
See a personalized view of ticket activity in Teams
Simplify support workflows and collaboration
With this integration, view, create or update Zendesk tickets directly from within Microsoft Teams- Collect details like issue description, internal notes, or attachment before agent handoff
Stay up to date with current activity
Get real-time notifications on tickets based on status, priority, type, or updates within any Teams channel or DM
Add internal notes and public replies, or update ticket fields
Scale support with self-service
Deploy Answer Bot in Teams to help resolve commonly asked questions only escalating to an agent for more complex issue
Gain greater visibility of support activity
See personalized views of ticket lists in Teams with a pre-installed view of personal open and closed tickets for all users
Import Zendesk ticket views for agents, organized by tabs
Made in collaboration with Zendesk
This integration is commissioned and funded by Zendesk and provided by SoftServe.
Zendesk has worked with customers to gather feedback and requirements, and played an active role in the design of the product.
SoftServe builds, maintains, and supports this integration and your use is governed by the agreement provided by SoftServe.
Please contact SoftServe for any integration questions and support.
Security
SoftServe provides reliable ongoing customer support, following best practices and industry standards
Infrastructure and cloud environment compliant with best security practices
Application monitored 24/7/365
1 business day SLA for support responses
Feedback
We’re actively collecting and incorporating feedback on the product and would welcome your views about anything that’s working well or could be improved. Please submit your feedback here.
Screenshots
Category rankings
As of Sep 4, 2026See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Microsoft Teams for Support ranks for 1 keywords across Zendesk Marketplace. Here are the top 1:
- Rank #13
Competitors & alternatives
Microsoft Teams for Support doesn't have curated competitor matchups yet. Other tracked video apps on Zendesk:
Compare
Where Microsoft Teams for Support stands in the Video category
Microsoft Teams for Support ranks #1 of 90 apps in the Video category, placing it in the top 2% of the listing.
Frequently asked questions
What is Microsoft Teams for Support?
Microsoft Teams for Support is an app for Zendesk. It currently holds a 3.0-star rating from 8 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Video category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by SoftServe inc.
Who uses Microsoft Teams for Support?
Microsoft Teams for Support is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Video category on Zendesk.
Where does Microsoft Teams for Support rank on Zendesk?
Microsoft Teams for Support currently sits at position #1 in the Video category on Zendesk. That places it in the top 1% of 90 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.