Microsoft Teams for Support
- Category rank
- #1 in Video
- Listing audit
- 66/100
Microsoft Teams for Support is a Zendesk Marketplace app by SoftServe inc.. With a rating of 3.0★ from 8 reviews, it currently ranks #1 in the Video category.
Microsoft Teams for Support is the #1 ranked Video app on Zendesk, with a 3.0 average rating from 8 reviews, free to install, with charges billed separately, as of Nov 9, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 9, 2026
Microsoft Teams for Support is a category-leading Video app on Zendesk, ranked #1 of 94 in the category. It holds a 3.0★ average from 8 reviews on Zendesk. It is free to install, with charges billed separately — check the plans below.
Pros
- +#1 of 94 in Video
Cons
- −Average rating below 4.0 (3.0★) — read recent low-star reviews before committing
- −Only 8 reviews — the average can still move with a few new ratings
About Microsoft Teams for Support
How Microsoft Teams for Support works
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With the Zendesk for Teams Integration resolves tickets faster, simplify employee workflows and boost team performance
View, create or update Zendesk tickets within Teams
Receive real-time notifications on tickets within Teams
Deploy Answer Bot in Teams to enable self service
See a personalized view of ticket activity in Teams
Simplify support workflows and collaboration
With this integration, view, create or update Zendesk tickets directly from within Microsoft Teams- Collect details like issue description, internal notes, or attachment before agent handoff
Stay up to date with current activity
Get real-time notifications on tickets based on status, priority, type, or updates within any Teams channel or DM
Add internal notes and public replies, or update ticket fields
Scale support with self-service
Deploy Answer Bot in Teams to help resolve commonly asked questions only escalating to an agent for more complex issue
Gain greater visibility of support activity
See personalized views of ticket lists in Teams with a pre-installed view of personal open and closed tickets for all users
