- Category rank
- #22 in Agent Productivity
- Listing audit
- 62/100
Round Robin is a Zendesk Marketplace app by Serge Mak. With a rating of 5.0★ from 18 reviews, it currently ranks #22 in the Agent Productivity category.
Round Robin is the #22 ranked Agent Productivity app on Zendesk, with a 5.0 average rating from 18 reviews, free to install, with charges billed separately, as of Nov 5, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 5, 2026
Round Robin ranks #22 of 440 in Agent Productivity on Zendesk. It holds a 5.0★ average from 18 reviews on Zendesk. It is free to install, with charges billed separately — check the plans below.
Pros
- No standout positives in the measured data.
Cons
- −Only 18 reviews — the average can still move with a few new ratings
About Round Robin
How Round Robin works
Round Robin app is a ticket assignment automation for Zendesk
Features:
Round robin assignment
Agent ticket queue limiting
Queue prioritization
Rule based ticket routing
Reservation and escalation
Manage agent's availability by work schedules
Manage agent's availability from Zendesk interface
Unassign or reassign tickets when an agent is unavailable
Assign all tickets from the same requester to one agent
Click here to learn How it works
Click here to learn how and for what specific purposes the app accesses, uses, and stores data from your account.
Screenshots
Standardized capabilities
AppRanks hasn't mapped this app to standardized capabilities yet. The developer's own feature list is shown above.
Ratings and reviews
Reviews for this app aren't archived by AppRanks yet — read them on Zendesk.
Category rankings
A category rank is the app's position in Zendesk's own category listing. Keyword ranks (search-result positions) are a separate measure.
- Agent Productivity#22of 440Top 5%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Featured placements
No featured placements on Zendesk in the last 30 days.
Keyword rankings
Round Robin ranks for 1 keywords across Zendesk Marketplace. Here are the top 1:
- Rank #43
Competitors & alternatives
Round Robin doesn't have curated competitor matchups yet.Other tracked Agent Productivity apps on Zendesk:
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Where Round Robin stands in the Agent Productivity category
Round Robin ranks #22 of 440 apps in the Agent Productivity category, placing it in the top 5% of the listing.
Frequently asked questions
What is Round Robin?
Round Robin is a Zendesk app by Serge Mak, listed in Agent Productivity. It holds a 5.0-star average from 18 reviews on Zendesk.
Is Round Robin free?
Round Robin is free to install on Zendesk; charges are billed separately.
Where does Round Robin rank on Zendesk?
Round Robin ranks #22 of 440 apps in Agent Productivity on Zendesk.