Fullstory is the #4 ranked agent productivity app on Zendesk, with a 4.0 average rating from 86 reviews, with a free plan available, as of Sep 2, 2026.
Fullstory is a Zendesk Marketplace app by Fullstory. With a rating of 4.0★ from 86 reviews, it currently ranks #4 in the Agent Productivity category.
AppRanks data: Fullstory ranks #4 in Agent Productivity on Zendesk Marketplace, placing it in the top 1% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Fullstory is a well-rated Zendesk app with a limited review volume. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 86 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
Cons
- −Limited review base (86) — ratings can shift significantly with new feedback
Looking to switch from Fullstory?
See Fullstory's alternatives ranked by audit score, rating, and review velocity.
About Fullstory
How Fullstory works
AI-Powered Session Summaries for Zendesk
Drastically reduce ticket resolution time with instant, AI-powered context in Zendesk. Your agents get immediate summaries of user issues for faster, more effective resolutions.
Instant Answers: AI-generated summaries in every ticket highlight user goals, errors, and frustration, so you can understand the issue without watching the full session replay.
Custom Insights: Define what information the AI should extract with custom prompt profiles, ensuring agents get the most relevant details for your business.
Boost Efficiency: Crucial context helps agents diagnose and resolve issues without asking for clarification, leading to quicker resolutions and happier customers.
For information about how Fullstory handles your data, please see our Privacy Policy.
Screenshots
Category rankings
As of Sep 4, 2026- Agent Productivity#4of 404Top 1%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Fullstory ranks for 2 keywords across Zendesk Marketplace. Here are the top 2:
- Rank #1
- Rank #1
Competitors & alternatives
Fullstory doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where Fullstory stands in the Agent Productivity category
Fullstory ranks #4 of 404 apps in the Agent Productivity category, placing it in the top 1% of the listing.
Frequently asked questions
What is Fullstory?
Fullstory is an app for Zendesk. It currently holds a 4.0-star rating from 86 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Fullstory.
Who uses Fullstory?
Fullstory is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Zendesk.
Where does Fullstory rank on Zendesk?
Fullstory currently sits at position #4 in the Agent Productivity category on Zendesk. That places it in the top 1% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.