- Category rank
- #4 in Agent Productivity
- Listing audit
- 60/100
Fullstory is a Zendesk Marketplace app by Fullstory. With a rating of 4.0★ from 86 reviews, it currently ranks #4 in the Agent Productivity category.
Fullstory is the #4 ranked Agent Productivity app on Zendesk, with a 4.0 average rating from 86 reviews, free to install, with charges billed separately, as of Oct 19, 2026.
AppRanks verdict
Generated from marketplace data as of Oct 19, 2026
Fullstory ranks #4 of 429 in Agent Productivity on Zendesk. It holds a 4.0★ average from 86 reviews on Zendesk. It is free to install, with charges billed separately — check the plans below.
Pros
- No standout positives in the measured data.
Cons
- −Only 86 reviews — the average can still move with a few new ratings
About Fullstory
How Fullstory works
AI-Powered Session Summaries for Zendesk
Drastically reduce ticket resolution time with instant, AI-powered context in Zendesk. Your agents get immediate summaries of user issues for faster, more effective resolutions.
Instant Answers: AI-generated summaries in every ticket highlight user goals, errors, and frustration, so you can understand the issue without watching the full session replay.
Custom Insights: Define what information the AI should extract with custom prompt profiles, ensuring agents get the most relevant details for your business.
Boost Efficiency: Crucial context helps agents diagnose and resolve issues without asking for clarification, leading to quicker resolutions and happier customers.
For information about how Fullstory handles your data, please see our Privacy Policy.
Screenshots
