Trustpilot Reviews is the #5 ranked agent productivity app on Zendesk, with a 4.0 average rating from 3 reviews, with a free plan available, as of Sep 11, 2026.
Trustpilot Reviews is a Zendesk Marketplace app by Trustpilot. With a rating of 4.0★ from 3 reviews, it currently ranks #5 in the Agent Productivity category.
AppRanks data: Trustpilot Reviews ranks #5 in Agent Productivity on Zendesk Marketplace, placing it in the top 2% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Trustpilot Reviews is a well-rated Zendesk app with a limited review volume. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 3 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Trustpilot — established developer track record
Cons
- −Limited review base (3) — ratings can shift significantly with new feedback
Looking to switch from Trustpilot Reviews?
See Trustpilot Reviews's alternatives ranked by audit score, rating, and review velocity.
About Trustpilot Reviews
How Trustpilot Reviews works
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Trustpilot is an open-to-all customer reviews platform where consumers are heard by businesses, and where businesses can earn consumer trust. With this integration, manage Trustpilot reviews from Zendesk without changing your existing customer service workflow. Each new Trustpilot service or product review automatically creates a Zendesk ticket. Reply directly from Zendesk and automate tasks with triggers and macros.
Carry the conversation across channels
When all your channels, including customer reviews, are connected, customer conversations are seamless, agents are more productive, and customers are happier.
Increase brand loyalty
Respond to all reviews quickly and personally, solve problems, and give your customers an experience that keeps them coming back. 79% of consumers say that when a company responds to negative reviews and comments, it increases their trust in the brand (Trustpilot Consumer Survey, 2019).
Deliver a better customer experience
Learn from your customers to find out what works, what doesn't, and how you can improve your products and services.
This integration is free to use for Trustpilot customers on the Standard Plan. If you’re not yet a Trustpilot customer, explore our plans here to get started.
Data & Privacy
This integration accesses and stores the following data from your Zendesk account: your Zendesk subdomain, OAuth access and refresh tokens, and review and ticket data. This data is used solely for the purpose of creating Zendesk tickets from Trustpilot reviews and enabling replies to those reviews directly from Zendesk. Data is processed and stored by Trustpilot in accordance with Trustpilot's Privacy Policy.
Screenshots
Category rankings
As of Sep 12, 2026- Agent Productivity#5of 404Top 2%
- AI and Bots#5of 385Top 2%
- Contact Center#5of 223Top 3%
- CRM and Marketing#5of 231Top 3%
- eComm and Payments#5of 207Top 3%
- IT and HR#5of 135Top 4%
- Knowledge and Content Management#5of 205Top 3%
- Messaging#5of 193Top 3%
- Product and Project Management#5of 196Top 3%
- Reporting and Analytics#5of 259Top 2%
- Security, Risk and Compliance#5of 97Top 6%
- Translations#5of 68Top 8%
- Video#5of 92Top 6%
- WEM#5of 66Top 8%
- Workflows#5of 294Top 2%
- Surveys and Reviews#13of 125Top 11%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Trustpilot Reviews doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where Trustpilot Reviews stands in the Agent Productivity category
Trustpilot Reviews ranks #5 of 404 apps in the Agent Productivity category, placing it in the top 2% of the listing.
Frequently asked questions
What is Trustpilot Reviews?
Trustpilot Reviews is an app for Zendesk. It currently holds a 4.0-star rating from 3 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Trustpilot.
Who uses Trustpilot Reviews?
Trustpilot Reviews is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Zendesk.
Where does Trustpilot Reviews rank on Zendesk?
Trustpilot Reviews currently sits at position #5 in the Agent Productivity category on Zendesk. That places it in the top 1% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.