Ticket Field Manager is the #66 ranked agent productivity app on Zendesk, with a 3.0 average rating from 14 reviews, with a free plan available, as of Sep 11, 2026.
Ticket Field Manager is a Zendesk Marketplace app by Zendesk. With a rating of 3.0★ from 14 reviews, it currently ranks #66 in the Agent Productivity category.
AppRanks data: Ticket Field Manager ranks #66 in Agent Productivity on Zendesk Marketplace, placing it in the top 17% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Ticket Field Manager is a mixed-rating Zendesk app with a limited review volume. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 14 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Zendesk — established developer track record
Cons
- −Average rating below 4.0 (3.0★) — read recent low-star reviews before committing
- −Limited review base (14) — ratings can shift significantly with new feedback
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About Ticket Field Manager
How Ticket Field Manager works
The Ticket Field Manager app enables an administrator to quickly hide, require, or make read-only certain ticket fields in the agent interface.
Some of the fields available include:
requester
assignee
collaborator
sharedWith
status
ticket_form_id (the ticket form dropdown)
tags
type
priority
problem
custom_field_ID (e.g. custom_field_1234)
By enabling this app, you agree to the Built by Zendesk Terms of Use.
Screenshots
Category rankings
As of Sep 11, 2026- Agent Productivity#66of 404Top 17%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Ticket Field Manager doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where Ticket Field Manager stands in the Agent Productivity category
Ticket Field Manager ranks #66 of 404 apps in the Agent Productivity category, placing it in the top 17% of the listing.
Frequently asked questions
What is Ticket Field Manager?
Ticket Field Manager is an app for Zendesk. It currently holds a 3.0-star rating from 14 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Zendesk.
Is Ticket Field Manager free?
Ticket Field Manager offers a free plan that merchants can install on Zendesk without entering payment details. Pricing details on this page are mirrored from the live Zendesk listing and refresh on each scrape cycle.
Who uses Ticket Field Manager?
Ticket Field Manager is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Zendesk.
Where does Ticket Field Manager rank on Zendesk?
Ticket Field Manager currently sits at position #66 in the Agent Productivity category on Zendesk. That places it in the top 16% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.