- Category rank
- #17 in Agent Productivity
- Listing audit
- 66/100
Advanced Macros by Pythia is a Zendesk Marketplace app by Pythia. With a rating of 5.0★ from 20 reviews, it currently ranks #17 in the Agent Productivity category.
Advanced Macros by Pythia is the #17 ranked Agent Productivity app on Zendesk, with a 5.0 average rating from 20 reviews, as of Nov 13, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 13, 2026
Advanced Macros by Pythia ranks #17 of 444 in Agent Productivity on Zendesk. It holds a 5.0★ average from 20 reviews on Zendesk.
Pros
- +5.0★ average across 20 reviews
Cons
- −Only 20 reviews — the average can still move with a few new ratings
About Advanced Macros by Pythia
How Advanced Macros by Pythia works
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Underutilization of macros is the primary agent productivity killer in Zendesk. With optimized macros usage you can increase your CS productivity by up to 30% – and drive CSAT and sales growth as a result.
Pythia levels up the productivity of your Zendesk agents and managers with better macros usage and management. Pythia works perfectly with multiple languages, brands, groups, forms and fields.
NEW! Introducing the ChatGPT Addon
Robotic replies? Never again! Provide personalized responses with the new ChatGPT Addon.
It allows expanding and rephrasing the macros by offering flexibility in reply formality and tone, as well as generating a full-fledged unique reply based on the provided suggestions.
Looking for an advanced shortcuts management tool? Check Advanced Shortcuts by Pythia.
Looking for an advanced macros usage reporting tool? Explore our Macros Reporting for Zendesk.
Looking for an automatic ticket triage tool? Check Ticket Classifier by Pythia.
Key benefits
Level up customer support capacity (Agents Productivity KPIs).
Boost customer support speed (First Reply Time and Average Handling Time).
Improve customer support quality (Customer Satisfaction, NPS®️).
