Totango Insights is the #45 ranked agent productivity app on Zendesk, with a 4.0 average rating from 39 reviews, with a free plan available, as of Sep 12, 2026.
Totango Insights is a Zendesk Marketplace app by Totango. With a rating of 4.0★ from 39 reviews, it currently ranks #45 in the Agent Productivity category.
AppRanks data: Totango Insights ranks #45 in Agent Productivity on Zendesk Marketplace, placing it in the top 12% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Totango Insights is a well-rated Zendesk app with a limited review volume. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 39 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Totango — established developer track record
Cons
- −Limited review base (39) — ratings can shift significantly with new feedback
Looking to switch from Totango Insights?
See Totango Insights's alternatives ranked by audit score, rating, and review velocity.
About Totango Insights
How Totango Insights works
Use the Totango widget to display user and accounts insights from Totango about the user and account related to the Zendesk issue you are viewing.
Screenshots
Category rankings
As of Sep 12, 2026- Agent Productivity#45of 404Top 12%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Totango Insights doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where Totango Insights stands in the Agent Productivity category
Totango Insights ranks #45 of 404 apps in the Agent Productivity category, placing it in the top 12% of the listing.
Frequently asked questions
What is Totango Insights?
Totango Insights is an app for Zendesk. It currently holds a 4.0-star rating from 39 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Totango.
Who uses Totango Insights?
Totango Insights is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Zendesk.
Where does Totango Insights rank on Zendesk?
Totango Insights currently sits at position #45 in the Agent Productivity category on Zendesk. That places it in the top 11% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.