SideTicket for Zendesk Marketplace
SideTicket is the #256 ranked agent productivity app on Zendesk, priced multiple plans available, as of Sep 10, 2026.
SideTicket is a Zendesk Marketplace app by SideTicket Support.
AppRanks data: SideTicket ranks #256 in Agent Productivity on Zendesk Marketplace, placing it in the top 64% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
SideTicket is a newly-listed Zendesk app with a limited review volume. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Published by SideTicket Support — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
- −Paid-only pricing (Multiple plans available) — evaluation requires committing payment details
Looking to switch from SideTicket?
See SideTicket's alternatives ranked by audit score, rating, and review velocity.
About SideTicket
How SideTicket works
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Get started free — no credit card required. SideTicket lets support agents instantly pull up any ticket in a sidebar panel, right next to the one they're already working on. No tab-switching. No lost context. No broken workflows.
Your agents are losing time every time they switch tabs.
Handling an escalation? Cross-referencing a duplicate? Checking a customer's ticket history? Every time an agent opens a new tab to look up another ticket, they break their context. They leave the conversation, hunt for the reference, then find their way back. Multiply that across a busy queue and you're looking at a real drag on handle time — for no good reason.
SideTicket eliminates that entirely.
With SideTicket installed, agents get a dedicated sidebar panel inside every Zendesk ticket. Search for any ticket by ID, subject, or comment content — and open it inline, right there in the sidebar. Full conversation thread. Internal notes. Status, assignee, and metadata. Everything visible at once, without ever leaving the ticket they're working on.
🚀 Start Free — No Credit Card Required
We want you to see the value before you commit to anything. Every new installation comes with free credits, applied automatically. No payment details required.
Install SideTicket today and your team can start working side-by-side immediately. When you're ready to remove limits and scale, upgrading takes seconds.
Free credits applied automatically on install
No credit card required to get started
Upgrade anytime
Why Agents Love SideTicket
Side-by-side ticket view — Open any ticket in the sidebar panel while staying on your current ticket. Full conversation thread visible at once.
Powerful inline search — Find tickets by ID, subject, or comment content. Results appear instantly as you type.
Full conversation context — Read complete threads including internal notes, without opening a new tab or leaving your current ticket.
Ticket metadata at a glance — Status, assignee, priority, and key fields visible immediately — no need to navigate to the full ticket.
Keyboard-first navigation — Arrow keys, Enter, and Escape keep everything fast without touching the mouse.
Zero configuration — Works immediately after installation. No setup, no admin time, no training required.
✨ Ready to Boost Your Team's Efficiency?
Install SideTicket free today. No credit card required. Start with your complimentary credits, see exactly how much time your team saves, and upgrade when you're ready to remove limits.
🔐 Data Privacy & Security
SideTicket uses read-only access to Zendesk's official APIs. Ticket content and customer data are retrieved in real time and rendered client-side — never stored or shared with third parties.
For product reliability, we use PostHog and Sentry for analytics and error monitoring. These services receive limited technical metadata (user roles, organisation identifiers, usage events). Ticket contents and personally identifiable information are never transmitted.
Read-only API access
No ticket data stored
No third-party data sharing
For more information about our privacy practices and Terms & Conditions, please visit: https://www.sharelyplatform.com/privacy-policy
Screenshots
Category rankings
As of Sep 10, 2026- Agent Productivity#256of 404Top 64%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
SideTicket ranks for 2 keywords across Zendesk Marketplace. Here are the top 2:
- Rank #5
- Rank #9
Competitors & alternatives
SideTicket doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where SideTicket stands in the Agent Productivity category
SideTicket ranks #256 of 404 apps in the Agent Productivity category, placing it in the top 64% of the listing.
Frequently asked questions
What is SideTicket?
SideTicket is an app for Zendesk. It is published on Zendesk Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by SideTicket Support.
Who uses SideTicket?
SideTicket is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Zendesk.
Where does SideTicket rank on Zendesk?
SideTicket currently sits at position #256 in the Agent Productivity category on Zendesk. That places it in the top 63% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.