Fields Director FREE is the #46 ranked agent productivity app on Zendesk, with a 5.0 average rating from 5 reviews, with a free plan available, as of Sep 12, 2026.
Fields Director FREE is a Zendesk Marketplace app by 100lines.io. With a rating of 5.0★ from 5 reviews, it currently ranks #46 in the Agent Productivity category.
AppRanks data: Fields Director FREE ranks #46 in Agent Productivity on Zendesk Marketplace, placing it in the top 12% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Fields Director FREE is a category-leading Zendesk app with a limited review volume. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 5 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by 100lines.io — established developer track record
Cons
- −Limited review base (5) — ratings can shift significantly with new feedback
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About Fields Director FREE
How Fields Director FREE works
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About the App
Fields Director FREE Zendesk Support App enables Advanced Zendesk Administrators to manage ticket fields behaviour in a very precise manner.
App Features
App supports advanced configuration of the following features:
TICKET: Required fields - listing ticket fields that should have any value at every ticket submission;
TICKET: hide / disable / show / enable fields - hiding/disabling/showing/enabling pre-configured ticket fields and/or ticket field values;
Error message when required fields are missing values - custom text displayed when ticket submission is interrupted due to required fields missing values;
Optional delay in milliseconds - solve possible conflicts between several installations of this app or between this and other apps that handling fields;
Fields Director FREE Zendesk Support App makes it possible to achieve very granular ticket field and ticket fields values management.
Fields Director FREE App comes with detailed In-App instructions that makes it easier to configure.
The In-App settings preview allows quick configuration preview.
Installing single or multiple app instances will give you fields control that you never had before.
Get started by adding this app to your Zendesk account.
After that check "Install Instructions" tab for complete list of field and field values references.
In case of questions contact us via email.
For managing fields on User and Organization locations, and for tag/group/organization-based Agent filtering consider using the Fields Director PRO App.
About 100lines.io
100lines.io helps solving specific Zendesk and Business problems using advanced technical solutions.
Data disclosure
Fields Director FREE runs entirely on Zendesk infrastructure and accesses only the ticket fields, related metadata, and configuration required to deliver its functionality; all customer and ticket data remains stored in Zendesk, is not transmitted to external services, and is never shared with third parties or used for profiling or marketing. The app uses standard Google Analytics solely for aggregated, non-personal usage metrics to improve the product, and no ticket content or user data is sent outside Zendesk. Administrators control installation and removal, which immediately ends data access. For full details, please refer to the Privacy Policy
Screenshots
Category rankings
As of Sep 12, 2026- Agent Productivity#46of 404Top 12%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Fields Director FREE doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where Fields Director FREE stands in the Agent Productivity category
Fields Director FREE ranks #46 of 404 apps in the Agent Productivity category, placing it in the top 12% of the listing.
Frequently asked questions
What is Fields Director FREE?
Fields Director FREE is an app for Zendesk. It currently holds a 5.0-star rating from 5 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by 100lines.io.
Is Fields Director FREE free?
Fields Director FREE offers a free plan that merchants can install on Zendesk without entering payment details. Pricing details on this page are mirrored from the live Zendesk listing and refresh on each scrape cycle.
Who uses Fields Director FREE?
Fields Director FREE is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Zendesk.
Where does Fields Director FREE rank on Zendesk?
Fields Director FREE currently sits at position #46 in the Agent Productivity category on Zendesk. That places it in the top 11% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.