- Category rank
- #116 in Agent Productivity
- Listing audit
- 62/100
Responder AI is a Zendesk Marketplace app by Infigos LLC. With a rating of 5.0★ from 1 reviews, it currently ranks #116 in the Agent Productivity category.
Responder AI is the #116 ranked Agent Productivity app on Zendesk, with a 5.0 average rating from 1 review, as of Nov 9, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 9, 2026
Responder AI ranks #116 of 444 in Agent Productivity on Zendesk. It holds a 5.0★ average from 1 review on Zendesk.
Pros
- No standout positives in the measured data.
Cons
- −Only 1 review — the average can still move with a few new ratings
About Responder AI
How Responder AI works
Show full descriptionShow less
Responder AI is a lightweight yet powerful Zendesk app that helps agents craft high-quality customer responses in seconds. It combines your command, the customer’s latest message, and their name to generate a clear, personalized, and context-aware reply—without leaving the ticket.
How It Works:
1. Agent-Driven Commands
Agents simply type an instruction (e.g., "Please respond and say yes") and click the Responder AI icon. The app uses your prompt as intent and drafts a customer-ready message.
2. Customer Context Extraction
Responder AI automatically pulls the most recent public customer message and the customer's name, ensuring the reply is relevant, accurate, and properly addressed.
3. Smart Draft Generation
The AI produces a clean, friendly, and well-formatted reply inside the ticket editor—no greetings or signatures added automatically unless configured.
Watch the demo below:
Key Features:
Instant Reply Generation – Craft customer responses in seconds.
Uses Agent Intent – Your command determines tone, style, and direction.
Pulls Latest Customer Message Automatically – Ensures responses are always accurate and contextual.
