Responder AI is the #119 ranked agent productivity app on Zendesk, with a 5.0 average rating from 1 review, with a free plan available, as of Sep 3, 2026.
Responder AI is a Zendesk Marketplace app by Infigos LLC. With a rating of 5.0★ from 1 reviews, it currently ranks #119 in the Agent Productivity category.
AppRanks data: Responder AI ranks #119 in Agent Productivity on Zendesk Marketplace, placing it in the top 30% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Responder AI is a category-leading Zendesk app with a limited review volume. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Infigos LLC — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
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About Responder AI
How Responder AI works
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Responder AI is a lightweight yet powerful Zendesk app that helps agents craft high-quality customer responses in seconds. It combines your command, the customer’s latest message, and their name to generate a clear, personalized, and context-aware reply—without leaving the ticket.
How It Works:
1. Agent-Driven Commands
Agents simply type an instruction (e.g., "Please respond and say yes") and click the Responder AI icon. The app uses your prompt as intent and drafts a customer-ready message.
2. Customer Context Extraction
Responder AI automatically pulls the most recent public customer message and the customer's name, ensuring the reply is relevant, accurate, and properly addressed.
3. Smart Draft Generation
The AI produces a clean, friendly, and well-formatted reply inside the ticket editor—no greetings or signatures added automatically unless configured.
Watch the demo below:
Key Features:
Instant Reply Generation – Craft customer responses in seconds.
Uses Agent Intent – Your command determines tone, style, and direction.
Pulls Latest Customer Message Automatically – Ensures responses are always accurate and contextual.
Personalized Greetings – includes the customer's name.
Clean Paragraph Formatting – Adds blank lines between ideas for readability.
Tagging Support – Automatically applies a responder_ai tag for analytics.
Fast & Reliable – Powered by state-of-the-art AI models.
Data Handling & Privacy
Only the necessary ticket content (agent command + relevant customer message) is sent for response generation.
No PII is stored or logged on our servers.
Data is never used for training.
All processing happens in a secure, stateless backend.
Why Choose Responder AI?
Responder AI is designed for speed, clarity, and agent productivity,empowering agents to respond up to 10× faster. It eliminates repetitive typing, reduces response time, and ensures consistent, friendly communication. Whether you're handling customer complaints, refunds, troubleshooting, or simple questions—Responder AI helps agents deliver high-quality responses every time.
For more details and support, visit Responder AI Support.
Screenshots
Category rankings
As of Sep 4, 2026- Agent Productivity#119of 404Top 30%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Responder AI ranks for 1 keywords across Zendesk Marketplace. Here are the top 1:
- Rank #3
Competitors & alternatives
Responder AI doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where Responder AI stands in the Agent Productivity category
Responder AI ranks #119 of 404 apps in the Agent Productivity category, placing it in the top 30% of the listing.
Frequently asked questions
What is Responder AI?
Responder AI is an app for Zendesk. It currently holds a 5.0-star rating from 1 merchant review, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Infigos LLC.
Who uses Responder AI?
Responder AI is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Zendesk.
Where does Responder AI rank on Zendesk?
Responder AI currently sits at position #119 in the Agent Productivity category on Zendesk. That places it in the top 29% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.