Call Insights & Summary by Pluno is the #4 ranked contact center app on Zendesk, with a 5.0 average rating from 14 reviews, with a free plan available, as of Sep 12, 2026.
Call Insights & Summary by Pluno is a Zendesk Marketplace app by Pluno. With a rating of 5.0★ from 14 reviews, it currently ranks #4 in the Contact Center category.
AppRanks data: Call Insights & Summary by Pluno ranks #4 in Contact Center on Zendesk Marketplace, placing it in the top 2% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Call Insights & Summary by Pluno is a category-leading Zendesk app with a limited review volume. It is listed in the Contact Center category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 14 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Pluno — established developer track record
Cons
- −Limited review base (14) — ratings can shift significantly with new feedback
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About Call Insights & Summary by Pluno
How Call Insights & Summary by Pluno works
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With Pluno Call Insights and Summary app you can:
Transcribe conversations: Automatically turns call audio into text.
Analyse content: AI-powered querying allowing you to detect key discussion points like pricing, next steps, or customer sentiment.
Summarise: Produces concise, easy-to-read summaries of the conversation.
Fetch insights: Find out actionable items and important topics for quick review.
Support workflows: Organise information for sales, support, or research teams to save time and make smarter decisions.
How it works
Connect your Zendesk instance.
Enable Call Summaries and set summary instructions in plain text in the Pluno dashboard.
The summaries will be automatically posted as internal note inside the ticket.
Pricing
Free forever.
FAQ (highlights)
Can it summarise long conversations? Yes, it generates short, structured summaries highlighting main topics and action items based on your instructions.
Can it handle multiple languages? Yes. It’s fully AI-powered and supports a wide range of languages automatically, without extra setup.
Can I trigger summaries automatically after a call ends? Yes. Once enabled in the Pluno dashboard, summaries are generated automatically after each call is logged.
Can I ask the AI specific questions about a call? Yes. You can query the transcript directly (e.g. “What did the customer ask about pricing?”).
Security & Compliance
SOC 2 Type II certified; scoped permissions only; documented retention.
Data used solely to provide the feature; no third-party resale.
Read our security and data protection policies.
Support & Maintenance
Reach us via our website, or email - your call
Fast response times: within a few hours
Onboarding help is available
Weekly feature updates and improvements
Follow our changelog
Screenshots
Category rankings
As of Sep 12, 2026- Contact Center#4of 223Top 2%
- AI and Bots#13of 385Top 4%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Call Insights & Summary by Pluno doesn't have curated competitor matchups yet. Other tracked contact center apps on Zendesk:
Frequently asked questions
What is Call Insights & Summary by Pluno?
Call Insights & Summary by Pluno is an app for Zendesk. It currently holds a 5.0-star rating from 14 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Contact Center category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Pluno.
Is Call Insights & Summary by Pluno free?
Call Insights & Summary by Pluno offers a free plan that merchants can install on Zendesk without entering payment details. Pricing details on this page are mirrored from the live Zendesk listing and refresh on each scrape cycle.
Who uses Call Insights & Summary by Pluno?
Call Insights & Summary by Pluno is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Contact Center category on Zendesk.
Where does Call Insights & Summary by Pluno rank on Zendesk?
Call Insights & Summary by Pluno currently sits at position #4 in the Contact Center category on Zendesk. That places it in the top 2% of 223 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.