Attachment Downloader is the #120 ranked agent productivity app on Zendesk, with a 5.0 average rating from 1 review, with a free plan available, as of Sep 11, 2026.
Attachment Downloader is a Zendesk Marketplace app by SupportZen. With a rating of 5.0★ from 1 reviews, it currently ranks #120 in the Agent Productivity category.
AppRanks data: Attachment Downloader ranks #120 in Agent Productivity on Zendesk Marketplace, placing it in the top 30% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Attachment Downloader is a category-leading Zendesk app with a limited review volume. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by SupportZen — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
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See Attachment Downloader's alternatives ranked by audit score, rating, and review velocity.
About Attachment Downloader
How Attachment Downloader works
About SupportZen
SupportZen builds lightweight, reliable Zendesk apps that streamline agent workflows and improve support quality.
What this app does
Attachment Downloader automatically lists every file on the current Zendesk ticket so agents can preview, filter by type, and download items individually or as a single ZIP—directly from the ticket sidebar. It includes quick filters (Images, PDFs, Docs, Other), a one-click toggle to hide inline signature/logo images, and a clean UI that feels native to Zendesk.
Data handling & privacy
- Scope: The app reads attachment metadata and download URLs from the currently open ticket to display them to the agent.
- Storage: The app does not persist customer content or attachment data on SupportZen servers. Processing happens in the agent’s browser; temporary data lives only in memory for the session.
- Transmission: Files are downloaded directly from Zendesk in the agent’s session; SupportZen does not proxy or intercept downloads.
- Permissions: The app only accesses data visible to the signed-in agent per Zendesk permissions.
- Security: No third-party analytics or tracking within the app.
Privacy & terms
- Privacy Policy: https://supportzen.app/privacy.html
- Terms: https://supportzen.app/terms.html
Screenshots
Category rankings
As of Sep 12, 2026- Agent Productivity#120of 404Top 30%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Attachment Downloader ranks for 1 keywords across Zendesk Marketplace. Here are the top 1:
- Rank #10
Competitors & alternatives
Attachment Downloader doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where Attachment Downloader stands in the Agent Productivity category
Attachment Downloader ranks #120 of 404 apps in the Agent Productivity category, placing it in the top 30% of the listing.
Frequently asked questions
What is Attachment Downloader?
Attachment Downloader is an app for Zendesk. It currently holds a 5.0-star rating from 1 merchant review, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by SupportZen.
Who uses Attachment Downloader?
Attachment Downloader is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Zendesk.
Where does Attachment Downloader rank on Zendesk?
Attachment Downloader currently sits at position #120 in the Agent Productivity category on Zendesk. That places it in the top 30% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.