Broadcast for Zendesk Marketplace
By SweetHawk
Broadcast is the #122 ranked agent productivity app on Zendesk, with a 5.0 average rating from 1 review, with a free plan available, as of Sep 10, 2026.
Broadcast is a Zendesk Marketplace app by SweetHawk. With a rating of 5.0★ from 1 reviews, it currently ranks #122 in the Agent Productivity category.
AppRanks data: Broadcast ranks #122 in Agent Productivity on Zendesk Marketplace, placing it in the top 31% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Broadcast is a category-leading Zendesk app with a limited review volume. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by SweetHawk — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
Looking to switch from Broadcast?
See Broadcast's alternatives ranked by audit score, rating, and review velocity.
About Broadcast
How Broadcast works
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Communicate instantly with Broadcast for Zendesk
Keep your entire support team in sync - instantly!
SweetHawk’s Broadcast app lets you send messages or alerts directly to Zendesk agents right inside Zendesk. Whether you need to announce urgent updates, share important reminders, policy changes, or alert agents about system outages, Broadcast ensures the right people get the message, at the right time.
Designed for clarity and speed, to ensure your team never misses critical information while working on tickets.
Track message engagement in real time to know who’s up to date and who still needs to see your announcement.
Features
Instant in-Zendesk notifications – send announcements that appear directly inside the Zendesk interface.
Set priority for each message - Higher priority announcements popup instantly, while lower priority broadcasts appear in the top bar feed.
Targeted or global messages – broadcast to specific agents or your entire team.
Track engagement – see who’s viewed or acknowledged each broadcast message.
Bundle pricing
When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite.
We take data privacy very seriously, please see our privacy policy.
About us
Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are:
Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams
Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)
Calendar - link calendar events with Zendesk tickets to make your planning process simpler
Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.
Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.
Screenshots
Category rankings
As of Sep 10, 2026- Agent Productivity#122of 404Top 31%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Broadcast ranks for 1 keywords across Zendesk Marketplace. Here are the top 1:
- 1.messagesRank #5
Competitors & alternatives
Broadcast doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where Broadcast stands in the Agent Productivity category
Broadcast ranks #122 of 404 apps in the Agent Productivity category, placing it in the top 31% of the listing.
Frequently asked questions
What is Broadcast?
Broadcast is an app for Zendesk. It currently holds a 5.0-star rating from 1 merchant review, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by SweetHawk.
Is Broadcast free?
Broadcast does not offer a permanent free plan on Zendesk. Pricing starts at Free 14-day trial, then $1.00 per agent, per month. Trial availability and exact billing terms are mirrored from the live Zendesk listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Broadcast?
Broadcast is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Zendesk.
Where does Broadcast rank on Zendesk?
Broadcast currently sits at position #122 in the Agent Productivity category on Zendesk. That places it in the top 30% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.