Fields Manager for Zendesk

Requester field values

Requester properties (e.g. role, email or external id)

Ticket organization field values and properties

Ticket assignee field values and properties

Current user field values and properties

Current user organization field values and properties

Ticket group

Ticket brand

Many conditions can be defined, including the comparison of two field values.

The smart autocompletion of the Fields Manager app enables you to easily create precise conditions for your rules.

You can define complex conditions using "AND" and "OR" logical aggregators. Duplicating and moving conditions in AND/OR blocks is made very simple thanks to drag-and-drop.

Rule example

Let's imagine the following requirement: you only want assignees and admins to be able to edit a ticket status.

In this case, create a rule like that:

In "When..." block, create a condition like "In the > Current user > The role > Is not equal to > Admin"

Add a new AND condition saying "In the > Ticket assignee > The user itself > Is equal to"

Click the link icon next to the last select field (that says "Use the value of another field instead"). Then, in the dialog, select "In the > Current User > The user itself", and validate.

In "Then..." block, create an action saying "For field... > Status (System) > Set state to > Disabled"

Save and enable the rule

Now, only admins and agents assigned to the ticket will be able to edit its status.

Data Privacy and security

Your privacy is very important to us. This app does not access, store, or process any Zendesk customer data beyond what is necessary for its functionality. We only collect limited, anonymized analytics to improve app performance and user experience. All analytics data is handled securely, used solely for internal purposes, and never shared with third parties.