AI Translation by Tolto is the #16 ranked translations app on Zendesk, with a 5.0 average rating from 2 reviews, with a free plan available, as of Sep 12, 2026.
AI Translation by Tolto is a Zendesk Marketplace app by Tolto. With a rating of 5.0★ from 2 reviews, it currently ranks #16 in the Translations category.
AppRanks data: AI Translation by Tolto ranks #16 in Translations on Zendesk Marketplace, placing it in the top 24% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
AI Translation by Tolto is a category-leading Zendesk app with a limited review volume. It is listed in the Translations category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Tolto — established developer track record
Cons
- −Limited review base (2) — ratings can shift significantly with new feedback
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About AI Translation by Tolto
How AI Translation by Tolto works
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Tolto’s AI Translation app for Zendesk empowers support teams to deliver fast, accurate, and personalized multilingual support directly inside Zendesk. With real-time translation in 120+ languages, your agents can seamlessly communicate with customers in their preferred language—without leaving the Zendesk workspace.
For Customer Support Teams: Ensure consistent service quality across languages without hiring additional agents. Every customer receives the same high-quality support—whether they speak English, Spanish, Japanese, or any other language—while keeping operations efficient and scalable.
For Sales Teams using Zendesk: Unlock new growth opportunities by engaging prospects in their native language. Improve engagement, shorten sales cycles, and strengthen brand loyalty in international markets.
By integrating Tolto’s AI Translation with Zendesk, you can instantly localize tickets, chats, and emails—ensuring every customer interaction is clear, on-brand, and friction-free.
Key Features
AI-Powered, Human-Like Translation
Deliver natural, context-aware translations across Zendesk tickets, live chat, and email. Tolto’s AI is built for customer support, ensuring accuracy and relevance in every interaction.
Custom Glossary Control
Decide how brand names, product terms, and industry phrases appear in translation—or leave them untouched. Maintain consistency and protect your brand voice across all languages.
Preview Translation
Agents can preview translations before sending responses to ensure clarity, professionalism, and brand alignment—while safeguarding sensitive customer data (PII).
Advanced Reporting
Access detailed reports on translation usage and language trends. Identify high-demand languages, track volumes, and optimize support operations.
120+ Languages Supported
Serve customers in more than 120 languages—including major and niche markets—without hiring extra multilingual agents.
How It Works
1. Automatic Language Detection & Translation (Incoming Messages)
Tolto detects the language of incoming customer messages and translates them into the agent’s default/native language.
2. Agent Responds in Their Own Language
Agents reply in their native language and either click the Translate button or add an exclamation mark (!) at the start of an internal note—no switching settings or manual translations needed.
💡 Tip: Use the Translate button for one-click translations, or the ! command as a shortcut inside Zendesk.
3. Real-Time Translated Responses
Tolto instantly translates the reply into the customer’s language, ensuring smooth, accurate, and natural communication. This workflow keeps agents productive while ensuring customers feel supported.
Privacy & Data Security
Powered by OpenAI
Tolto uses OpenAI’s latest models via secure API. OpenAI does not use API data to train models.
Limited Data Exposure
We only store basic agent details for access control. Ticket content and translations are processed in real time and never stored—minimizing data risk.
Enterprise-Grade Security
Built on enterprise infrastructure with end-to-end safeguards, ensuring secure interactions.
Global Compliance
Tolto is ISO 27001 certified, GDPR compliant, and aligned with HIPAA standards, ensuring communications remain private and secure.
Tolto enables organizations across industries to provide multilingual support at scale—without compromising privacy, security, or compliance.
Pricing
USD 10 / agent / month — All Features Included
No hidden fees. One plan gives full access to AI-powered translation, glossary control, reporting, and 120+ languages.
Free 14-Day Trial
Get started at no cost. Try all features for 14 days and deliver seamless multilingual support inside Zendesk from day one.
👉 Start your free trial
Screenshots
Category rankings
As of Sep 13, 2026- Translations#16of 68Top 24%
- AI and Bots#49of 385Top 13%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
AI Translation by Tolto ranks for 4 keywords across Zendesk Marketplace. Here are the top 3:
- Rank #1
- Rank #1
- Rank #18
Competitors & alternatives
AI Translation by Tolto doesn't have curated competitor matchups yet. Other tracked translations apps on Zendesk:
Where AI Translation by Tolto stands in the Translations category
AI Translation by Tolto ranks #16 of 68 apps in the Translations category, placing it in the top 24% of the listing.
Frequently asked questions
What is AI Translation by Tolto?
AI Translation by Tolto is an app for Zendesk. It currently holds a 5.0-star rating from 2 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Translations category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Tolto.
Who uses AI Translation by Tolto?
AI Translation by Tolto is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Translations category on Zendesk.
Where does AI Translation by Tolto rank on Zendesk?
AI Translation by Tolto currently sits at position #16 in the Translations category on Zendesk. That places it in the top 24% of 68 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.