AI Translation by Tolto vs SnapCall Visual AI

Tolto’s AI Translation app for Zendesk empowers support teams to deliver fast, accurate, and personalized multilingual support directly inside Zendesk. With real-time translation in 120+ languages, your agents can seamlessly communicate with customers in their preferred language—without leaving the Zendesk workspace. For Customer Support Teams: Ensure consistent service quality across languages without hiring additional agents. Every customer receives the same high-quality support—whether they speak English, Spanish, Japanese, or any other language—while keeping operations efficient and scalable. For Sales Teams using Zendesk: Unlock new growth opportunities by engaging prospects in their native language. Improve engagement, shorten sales cycles, and strengthen brand loyalty in international markets. By integrating Tolto’s AI Translation with Zendesk, you can instantly localize tickets, chats, and emails—ensuring every customer interaction is clear, on-brand, and friction-free. Key Features AI-Powered, Human-Like Translation Deliver natural, context-aware translations across Zendesk tickets, live chat, and email. Tolto’s AI is built for customer support, ensuring accuracy and relevance in every interaction. Custom Glossary Control Decide how brand names, product terms, and industry phrases appear in translation—or leave them untouched. Maintain consistency and protect your brand voice across all languages. Preview Translation Agents can preview translations before sending responses to ensure clarity, professionalism, and brand alignment—while safeguarding sensitive customer data (PII). Advanced Reporting Access detailed reports on translation usage and language trends. Identify high-demand languages, track volumes, and optimize support operations. 120+ Languages Supported Serve customers in more than 120 languages—including major and niche markets—without hiring extra multilingual agents. How It Works 1. Automatic Language Detection & Translation (Incoming Messages) Tolto detects the language of incoming customer messages and translates them into the agent’s default/native language. 2. Agent Responds in Their Own Language Agents reply in their native language and either click the Translate button or add an exclamation mark (!) at the start of an internal note—no switching settings or manual translations needed. 💡 Tip: Use the Translate button for one-click translations, or the ! command as a shortcut inside Zendesk. 3. Real-Time Translated Responses Tolto instantly translates the reply into the customer’s language, ensuring smooth, accurate, and natural communication. This workflow keeps agents productive while ensuring customers feel supported. Privacy & Data Security Powered by OpenAI Tolto uses OpenAI’s latest models via secure API. OpenAI does not use API data to train models. Limited Data Exposure We only store basic agent details for access control. Ticket content and translations are processed in real time and never stored—minimizing data risk. Enterprise-Grade Security Built on enterprise infrastructure with end-to-end safeguards, ensuring secure interactions. Global Compliance Tolto is ISO 27001 certified, GDPR compliant, and aligned with HIPAA standards, ensuring communications remain private and secure. Tolto enables organizations across industries to provide multilingual support at scale—without compromising privacy, security, or compliance. Pricing USD 10 / agent / month — All Features Included No hidden fees. One plan gives full access to AI-powered translation, glossary control, reporting, and 120+ languages. Free 14-Day Trial Get started at no cost. Try all features for 14 days and deliver seamless multilingual support inside Zendesk from day one. 👉 Start your free trial

SnapCall in few words: Visual AI platform for resolution & Trust SnapCall is embedded seamlessly across all Zendesk channels — ticket, forms, chat, messaging, SMS, voice call, chatbot, and voicebot. And from QR, scheduling interface. SnapCall is triggered through automation or agents, enabling customers to record visual evidence (images, videos, PDFs…) on their own — or capture it alongside an agent via a live video call for real-time assistance. SnapCall analyzes all visual content instantly — whether newly captured by SnapCall interface or already attached to the ticket — turning it into clear, actionable insights. SnapCall displays all media in a powerful in-ticket viewer, with insights automatically added to notes and custom fields. SnapCall is SOC 2 compliant, privacy-first, and ensures no media is stored inside Zendesk. Proven KPI: 46% reduction in resolution time +16% increase in First-Contact Resolution (FCR) Significant improvement in CSAT scores Key Features Make your existing customer’ attachments more powerful with AI (extract data) Your tickets already contain valuable visual evidence — mainly PDFs and images. SnapCall makes these attachments truly powerful by displaying them clearly in the ticket, extracting key information, and analyzing everything instantly with AI according to company use cases. Let customers capture by their own new visual evidence through an AI guided experience Because visuals dramatically improve efficiency, avoiding endless back-and-forth, SnapCall gives customers an easy, guided way to capture new media, including videos, screen record (the preferred channel for end customers), images, and documents. They follow a simple, intuitive customisable flow directly — ensuring you receive accurate and high-quality visual evidence without back-and-forth inside Zendesk This led to drive journey to more automated resolution Let customers escalate to an agent to capture visuals for complex situations When a case is more complex, sensitive, or high-value, SnapCall lets customers escalate seamlessly to a live video call with an agent. Together, they can capture the exact visual evidence needed, ensuring clarity, confidence, and faster resolution. Snapcall Medias viewer inside Zendesk SnapCall centralizes all medias, adds AI insights, and fills custom fields and ticket notes automatically so agents or bot can resolve cases faster. SnapCall integrations SnapCall delivers a best-of-breed experience by embedding leading solutions directly into our interface and Zendesk — creating one seamless workflow for agents and customers. Scheduling with Cal.com — fully embedded Real-time agent availability One-click booking from the ticket Automatic sync and updates in Zendesk KYC & Identity Verification — built in Instant ID verification requests Secure capture of video evidence or documents Full validation without leaving Zendesk Reduced ticket time and lower fraud risk Our best use cases Fraud prevention,Delivery issue qualification, Product/ Goods issue qualification, Software issue qualification, Document, attachment analysis, KYC, IT/ITSM - main offices, Facility management - IT/ITSM - Stores/ location/Franchise, Tech on site Visit snapcall.io to get started! Need help? Check out our support documentation or book a demo with our team. Learn more about our privacy and security practices here