ChatGPT AI Copilot by Macha is the #2 ranked translations app on Zendesk, with a 5.0 average rating from 71 reviews, with a free plan available, as of Sep 3, 2026.
ChatGPT AI Copilot by Macha is a Zendesk Marketplace app by Macha AI. With a rating of 5.0★ from 71 reviews, it currently ranks #2 in the Translations category.
AppRanks data: ChatGPT AI Copilot by Macha ranks #2 in Translations on Zendesk Marketplace, placing it in the top 3% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
ChatGPT AI Copilot by Macha is a category-leading Zendesk app with a limited review volume. It is listed in the Translations category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 71 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Macha AI — established developer track record
Cons
- −Limited review base (71) — ratings can shift significantly with new feedback
Looking to switch from ChatGPT AI Copilot by Macha?
See ChatGPT AI Copilot by Macha's alternatives ranked by audit score, rating, and review velocity.
About ChatGPT AI Copilot by Macha
How ChatGPT AI Copilot by Macha works
Show full descriptionShow less
AI Agents for Your Zendesk Workflow
Macha AI is a platform that helps you build an AI agent for your specific support workflow — inside and outside Zendesk.
Our Autonomous Agents can automate workflows on Zendesk or even your external tools (Confluence, Stripe, Shopify and more...).
Our Agent Copilot helps your agents solve tickets faster — through the Macha widget right inside Zendesk.
🔧 Build any AI agent — in minutes
Write instructions in plain English. Pick the tools and knowledge sources each agent can use. Build one agent for triage, another for knowledge base lookup, another for bug escalations — each scoped to the exact tools and data it needs.
And yes — we've built an AI agent that helps you build AI agents.
⚡ Automate any Zendesk workflow
Decide which ticket gets processed by which agent via Zendesk or custom webhook triggers. Each agent then runs all the actions it's been assigned to execute — assign ticket, change status, add suggested reply for agent review, reply to customer…
What part of the workflow you want to automate is yours to define.
🔌 Your full support stack, connected
Macha is the layer that ties every tool you already use into your support workflow. Macha Agents can pull records from Google Sheets, post messages to Slack, update your Airtable, charge or refund in Stripe, reference Confluence docs — with read and write access scoped to exactly what you allow.
🔗 Connect your niche tools and APIs
Got an internal tool no other AI platform integrates with — a legacy database, a knowledge base repository, a custom API? Macha connects to it directly.
Build it yourself with our AI tool builder, or have your dev team wire it up in minutes.
No consulting contract. No multi-month implementation. Get your agent running fast.
👩✈️ 🤖 Two ways to work
👩✈️ Zendesk Copilot — the Macha widget opens as a side pane in your Zendesk ticket view. @-mention any agent and help your agents solve tickets faster.
🤖 Autonomous Agents — set up triggers, instructions, tools, and sources, and let them run autonomously on Zendesk tickets.
Got questions? Learn more at getmacha.com.
Book a demo or onboarding session: Book a quick slot
Data Security at Macha AI
We prioritize data security to ensure your information remains safe. Here's how we protect it:
Minimal Data Storage: We only save what's essential — AI-generated content — while excluding customer details and tickets.
Strict Data Encryption: All stored data, including knowledge base information, is fully encrypted for maximum security.
PII Redaction: Any personally identifiable information (PII) is automatically redacted before data is stored.
View our Privacy Policy. Learn about our Security. Learn how we Protect and Process Data.
Screenshots
Category rankings
As of Sep 4, 2026- Translations#2of 68Top 3%
- AI and Bots#4of 377Top 2%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
ChatGPT AI Copilot by Macha ranks for 3 keywords across Zendesk Marketplace. Here are the top 3:
- 1.chatgptRank #1
- Rank #11
- Rank #24
Competitors & alternatives
ChatGPT AI Copilot by Macha doesn't have curated competitor matchups yet. Other tracked translations apps on Zendesk:
Where ChatGPT AI Copilot by Macha stands in the Translations category
ChatGPT AI Copilot by Macha ranks #2 of 68 apps in the Translations category, placing it in the top 3% of the listing.
Frequently asked questions
What is ChatGPT AI Copilot by Macha?
ChatGPT AI Copilot by Macha is an app for Zendesk. It currently holds a 5.0-star rating from 71 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Translations category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Macha AI.
Who uses ChatGPT AI Copilot by Macha?
ChatGPT AI Copilot by Macha is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Translations category on Zendesk.
Where does ChatGPT AI Copilot by Macha rank on Zendesk?
ChatGPT AI Copilot by Macha currently sits at position #2 in the Translations category on Zendesk. That places it in the top 3% of 68 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.