AI Ticket Translations by Macha is the #8 ranked translations app on Zendesk, with a 5.0 average rating from 7 reviews, with a free plan available, as of Sep 12, 2026.
AI Ticket Translations by Macha is a Zendesk Marketplace app by Macha AI. With a rating of 5.0★ from 7 reviews, it currently ranks #8 in the Translations category.
AppRanks data: AI Ticket Translations by Macha ranks #8 in Translations on Zendesk Marketplace, placing it in the top 12% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
AI Ticket Translations by Macha is a category-leading Zendesk app with a limited review volume. It is listed in the Translations category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 7 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Macha AI — established developer track record
Cons
- −Limited review base (7) — ratings can shift significantly with new feedback
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About AI Ticket Translations by Macha
How AI Ticket Translations by Macha works
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Why admins choose AI Translations by Macha
Zero admin setup: from installation to translating tickets and responses — zero set-up required from admins
Frictionless agent adoption: Simple, intuitive design that works out of the box — improving agent adoption
Loved by global teams: Supports 120+ languages that globally distributed teams love
Analytics for admins: View top languages, translation counts, and translated message metrics
Higher agent efficiency: Save hours on multilingual replies every week
Affordable & flexible: Only buy number of licenses you need — unlimited usage per license.
Awesome support: Our team prides itself on fast, helpful responses.
Key features
Clutter-free sidebar app: Clean, easy-to-read translations in your agent's language.
Translations as internal notes: Customer messages appear translated the moment you open a ticket.
One-click composer translations: Draft in your language, translate with single click, and send.
Complete admin control: Configure translation prompt, set default languages, define ignore-languages, and define how translated tickets are tagged.
Pricing
How to install
Install the app from this page.
In Zendesk, open any support ticket → Open the app from the sidebar → Connect the app and start using it.
The app automatically sets each agent's language from Zendesk settings as their default; agents can adjust preferences anytime.
You're ready — translations start working instantly.
Support
Questions or need help? Reach us at [email protected].
Explore other AI apps by Macha AI at getmacha.com.
Data Security at Macha AI
We prioritize data security to ensure your information remains safe. Here's how we protect it:
Minimal Data Storage: We only save what's essential — AI-generated content — while excluding customer details and raw tickets.
Strict Data Encryption: All stored data, including knowledge base information, is fully encrypted for maximum security.
PII Redaction: Any personally identifiable information (PII) is automatically redacted before data is stored.
View our Privacy Policy
Learn about our Security
Learn how we Protect and Process Data
Got questions? Just write to us.
Explore all our Zendesk products at getmacha.com
Screenshots
Category rankings
As of Sep 13, 2026- Translations#8of 68Top 12%
- AI and Bots#27of 385Top 8%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
AI Ticket Translations by Macha ranks for 2 keywords across Zendesk Marketplace. Here are the top 2:
- Rank #3
- Rank #4
Competitors & alternatives
AI Ticket Translations by Macha doesn't have curated competitor matchups yet. Other tracked translations apps on Zendesk:
Where AI Ticket Translations by Macha stands in the Translations category
AI Ticket Translations by Macha ranks #8 of 68 apps in the Translations category, placing it in the top 12% of the listing.
Frequently asked questions
What is AI Ticket Translations by Macha?
AI Ticket Translations by Macha is an app for Zendesk. It currently holds a 5.0-star rating from 7 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Translations category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Macha AI.
Who uses AI Ticket Translations by Macha?
AI Ticket Translations by Macha is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Translations category on Zendesk.
Where does AI Ticket Translations by Macha rank on Zendesk?
AI Ticket Translations by Macha currently sits at position #8 in the Translations category on Zendesk. That places it in the top 12% of 68 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.