AI Ticket Translations by Macha vs SnapCall Visual AI

Why admins choose AI Translations by Macha Zero admin setup: from installation to translating tickets and responses — zero set-up required from admins Frictionless agent adoption: Simple, intuitive design that works out of the box — improving agent adoption Loved by global teams: Supports 120+ languages that globally distributed teams love Analytics for admins: View top languages, translation counts, and translated message metrics Higher agent efficiency: Save hours on multilingual replies every week Affordable & flexible: Only buy number of licenses you need — unlimited usage per license. Awesome support: Our team prides itself on fast, helpful responses. Key features Clutter-free sidebar app: Clean, easy-to-read translations in your agent's language. Translations as internal notes: Customer messages appear translated the moment you open a ticket. One-click composer translations: Draft in your language, translate with single click, and send. Complete admin control: Configure translation prompt, set default languages, define ignore-languages, and define how translated tickets are tagged. Pricing How to install Install the app from this page. In Zendesk, open any support ticket → Open the app from the sidebar → Connect the app and start using it. The app automatically sets each agent's language from Zendesk settings as their default; agents can adjust preferences anytime. You're ready — translations start working instantly. Support Questions or need help? Reach us at [email protected]. Explore other AI apps by Macha AI at getmacha.com. Data Security at Macha AI We prioritize data security to ensure your information remains safe. Here's how we protect it: Minimal Data Storage: We only save what's essential — AI-generated content — while excluding customer details and raw tickets. Strict Data Encryption: All stored data, including knowledge base information, is fully encrypted for maximum security. PII Redaction: Any personally identifiable information (PII) is automatically redacted before data is stored. View our Privacy Policy Learn about our Security Learn how we Protect and Process Data Got questions? Just write to us. Explore all our Zendesk products at getmacha.com

SnapCall in few words: Visual AI platform for resolution & Trust SnapCall is embedded seamlessly across all Zendesk channels — ticket, forms, chat, messaging, SMS, voice call, chatbot, and voicebot. And from QR, scheduling interface. SnapCall is triggered through automation or agents, enabling customers to record visual evidence (images, videos, PDFs…) on their own — or capture it alongside an agent via a live video call for real-time assistance. SnapCall analyzes all visual content instantly — whether newly captured by SnapCall interface or already attached to the ticket — turning it into clear, actionable insights. SnapCall displays all media in a powerful in-ticket viewer, with insights automatically added to notes and custom fields. SnapCall is SOC 2 compliant, privacy-first, and ensures no media is stored inside Zendesk. Proven KPI: 46% reduction in resolution time +16% increase in First-Contact Resolution (FCR) Significant improvement in CSAT scores Key Features Make your existing customer’ attachments more powerful with AI (extract data) Your tickets already contain valuable visual evidence — mainly PDFs and images. SnapCall makes these attachments truly powerful by displaying them clearly in the ticket, extracting key information, and analyzing everything instantly with AI according to company use cases. Let customers capture by their own new visual evidence through an AI guided experience Because visuals dramatically improve efficiency, avoiding endless back-and-forth, SnapCall gives customers an easy, guided way to capture new media, including videos, screen record (the preferred channel for end customers), images, and documents. They follow a simple, intuitive customisable flow directly — ensuring you receive accurate and high-quality visual evidence without back-and-forth inside Zendesk This led to drive journey to more automated resolution Let customers escalate to an agent to capture visuals for complex situations When a case is more complex, sensitive, or high-value, SnapCall lets customers escalate seamlessly to a live video call with an agent. Together, they can capture the exact visual evidence needed, ensuring clarity, confidence, and faster resolution. Snapcall Medias viewer inside Zendesk SnapCall centralizes all medias, adds AI insights, and fills custom fields and ticket notes automatically so agents or bot can resolve cases faster. SnapCall integrations SnapCall delivers a best-of-breed experience by embedding leading solutions directly into our interface and Zendesk — creating one seamless workflow for agents and customers. Scheduling with Cal.com — fully embedded Real-time agent availability One-click booking from the ticket Automatic sync and updates in Zendesk KYC & Identity Verification — built in Instant ID verification requests Secure capture of video evidence or documents Full validation without leaving Zendesk Reduced ticket time and lower fraud risk Our best use cases Fraud prevention,Delivery issue qualification, Product/ Goods issue qualification, Software issue qualification, Document, attachment analysis, KYC, IT/ITSM - main offices, Facility management - IT/ITSM - Stores/ location/Franchise, Tech on site Visit snapcall.io to get started! Need help? Check out our support documentation or book a demo with our team. Learn more about our privacy and security practices here