Zight is the #22 ranked agent productivity app on Zendesk, with a 5.0 average rating from 12 reviews, with a free plan available, as of Sep 2, 2026.
Zight is a Zendesk Marketplace app by Zight. With a rating of 5.0★ from 12 reviews, it currently ranks #22 in the Agent Productivity category.
AppRanks data: Zight ranks #22 in Agent Productivity on Zendesk Marketplace, placing it in the top 6% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Zight is a category-leading Zendesk app with a limited review volume. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 12 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
Cons
- −Limited review base (12) — ratings can shift significantly with new feedback
Looking to switch from Zight?
See Zight's alternatives ranked by audit score, rating, and review velocity.
About Zight
How Zight works
Zight: The easiest way to answer customers' questions with video and images.
The Zight app for Zendesk makes communicating with your customers fast and easy. Create screen recordings of bugs and product explainer GIFs. Give feedback with screen annotations and embed video walkthroughs with voice overs in your documentation for unmatched productivity. With the Zight Zendesk app, you can:
- Quickly record your screen in high quality or GIF to explain a complex process, answer a question, or show a bug
- Instantly capture and markup a screenshot to give quick feedback, blur sensitive data, or point out something important
- Easily embed video and visual content you create with Zight into Zendesk's help center or your company's documentation pages.
Data Disclosure: We collect the information you provide (like account/contact details) plus product usage and device data (such as login activity, pages accessed, and diagnostic information) to operate, secure, and improve Zight. See more at Terms of Service.
Screenshots
Category rankings
As of Sep 4, 2026- Agent Productivity#22of 404Top 6%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Zight doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where Zight stands in the Agent Productivity category
Zight ranks #22 of 404 apps in the Agent Productivity category, placing it in the top 6% of the listing.
Frequently asked questions
What is Zight?
Zight is an app for Zendesk. It currently holds a 5.0-star rating from 12 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Zight.
Who uses Zight?
Zight is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Zendesk.
Where does Zight rank on Zendesk?
Zight currently sits at position #22 in the Agent Productivity category on Zendesk. That places it in the top 5% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.