ZenMention for Zendesk Marketplace
ZenMention is the #83 ranked agent productivity app on Zendesk, with a 5.0 average rating from 2 reviews, priced multiple plans available, as of Sep 11, 2026.
ZenMention is a Zendesk Marketplace app by Zenappsfactory Team. With a rating of 5.0★ from 2 reviews, it currently ranks #83 in the Agent Productivity category.
AppRanks data: ZenMention ranks #83 in Agent Productivity on Zendesk Marketplace, placing it in the top 21% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
ZenMention is a category-leading Zendesk app with a limited review volume. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by Zenappsfactory Team — established developer track record
Cons
- −Limited review base (2) — ratings can shift significantly with new feedback
- −Paid-only pricing (Multiple plans available) — evaluation requires committing payment details
Looking to switch from ZenMention?
See ZenMention's alternatives ranked by audit score, rating, and review velocity.
About ZenMention
How ZenMention works
Never let a Zendesk @mention go unnoticed.
When an agent mentions a teammate in Zendesk, the notification usually arrives by email - where it can easily get buried or missed.
ZenMention delivers every @mention directly to the mentioned agent's personal Slack, helping your team respond faster and collaborate without constantly checking Zendesk.
Everything they need to respond
Each Slack notification includes the Zendesk ticket link, comment text, sender's name, inline images, and file attachments - giving the mentioned teammate the context they need without searching through their inbox.
Keep internal collaboration moving
Whether an agent is asking for help, requesting approval, or bringing attention to an important customer issue, ZenMention makes sure the right person sees it quickly.
Simple, personal notifications
Each agent connects their Slack account once using Slack OAuth. Future Zendesk mentions are then automatically delivered as personal Slack messages, without adding noise to shared channels.
Data Handling & Privacy
ZenMention processes only the information required to deliver each notification to Slack. ZenAppsFactory does not store your ticket content or attachments.
Learn more in our Privacy Policy.
Screenshots
Category rankings
As of Sep 11, 2026- Agent Productivity#83of 404Top 21%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
ZenMention doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where ZenMention stands in the Agent Productivity category
ZenMention ranks #83 of 404 apps in the Agent Productivity category, placing it in the top 21% of the listing.
Frequently asked questions
What is ZenMention?
ZenMention is an app for Zendesk. It currently holds a 5.0-star rating from 2 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Zenappsfactory Team.
Who uses ZenMention?
ZenMention is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Zendesk.
Where does ZenMention rank on Zendesk?
ZenMention currently sits at position #83 in the Agent Productivity category on Zendesk. That places it in the top 21% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.