Org.io is the #328 ranked agent productivity app on Zendesk, with a free plan available, as of Sep 7, 2026.
Org.io is a Zendesk Marketplace app by vaide.app.
AppRanks data: Org.io ranks #328 in Agent Productivity on Zendesk Marketplace, placing it in the top 82% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Org.io is a newly-listed Zendesk app with a limited review volume. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by vaide.app — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Org.io?
See Org.io's alternatives ranked by audit score, rating, and review velocity.
About Org.io
How Org.io works
Show full descriptionShow less
Your agents are answering tickets blind to the account behind them
Every ticket comes from an organization your team already knows something about — size, tags, open ticket count, notes from the last agent. Today none of that shows until someone clicks away to find it, slowing first responses and letting VIP accounts get treated like anyone else.
Org.io puts that context directly in the Zendesk ticket sidebar, on new and existing tickets alike. No code, no separate lookup.
The problem
First responses go out blind to VIP status or repeat contacts
Agents re-ask questions already answered in notes they never saw
Custom fields for one team clutter the view for every other team
New agents ramp slower since account context isn't part of the ticket
How Org.io solves it
Org.io reads the organization tied to each ticket and renders it live in the sidebar, scoped to what your admin enables:
Organization identity — name, domains, tags, group
Volume at a glance — ticket totals by status, total users
Custom fields — any active organization field, admin-selected
Editable context — Details and Notes, autosaved in place
Interaction history — the account's recent tickets
Hidden fields — exclude specific custom field keys for every agent
What your team gains
Faster first response — agents see who they're talking to before they finish reading the ticket.
Fewer repeat questions — notes and history are on-screen by default.
Better VIP treatment — tags and ticket volume are visible automatically.
Cleaner onboarding — new agents share the same context view from day one.
Less admin overhead — one settings screen controls the whole team's sidebar.
Key features
Zero-code settings — every field is a checkbox in Admin Center
Real-time — changes apply on save, no reinstall or reload
Works on new and existing ticket sidebars
30+ languages, auto-detected from the agent's profile
Light and dark theme, matched to Zendesk
Inline editing for Details & Notes with debounced autosave
Common configurations
| Goal | How Org.io handles it |
|---|---|
| Instant account health at a glance | Enable ticket totals + tags |
| Keep internal fields out of the sidebar | List their keys in hidden fields |
| Update notes without leaving the ticket | Enable Details + Notes |
| Show repeat-customer history | Enable interaction history |
| Support a multilingual team | No setup — locale auto-detected |
Data handling
Org.io is privacy-first: it runs inside Zendesk's app sandbox and talks only to Zendesk's own APIs — data is never sent to or stored on external servers. Only Details and Notes are ever written back; everything else is read-only.
Built by vaide.app
Org.io is developed by vaide.app, specialists in Zendesk customization and support tooling.
Questions or a setup walkthrough? [email protected]
Screenshots
Category rankings
As of Sep 7, 2026- Agent Productivity#328of 404Top 82%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Org.io ranks for 2 keywords across Zendesk Marketplace. Here are the top 2:
- Rank #5
- Rank #6
Competitors & alternatives
Org.io doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where Org.io stands in the Agent Productivity category
Org.io ranks #328 of 404 apps in the Agent Productivity category, placing it in the top 82% of the listing.
Frequently asked questions
What is Org.io?
Org.io is an app for Zendesk. It is published on Zendesk Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by vaide.app.
Is Org.io free?
Org.io does not offer a permanent free plan on Zendesk. Pricing starts at Free 14-day trial, then $15.00 per month. Trial availability and exact billing terms are mirrored from the live Zendesk listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Org.io?
Org.io is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Zendesk.
Where does Org.io rank on Zendesk?
Org.io currently sits at position #328 in the Agent Productivity category on Zendesk. That places it in the top 81% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.